Advanced heart and vascular services in Plano
Baylor Scott & White The Heart Hospital – Plano offers all the nationally recognized care and surgeries that our cardiac and vascular teams have become famous for. The physicians on our Plano heart hospital's medical staff and nearly 1,000 employees work tirelessly to deliver safe, quality and compassionate heart care.
We are one of the busiest and highest-rated heart hospitals in America, so you can trust both our expertise and experience. We regularly perform life-saving procedures and congestive heart failure treatments, including endovascular surgery, CABG surgery, heart valve surgery and ventricular assist device implanting.
More about us
Enhanced visitor precautions
Learn more about our COVID-19 safety precautions.
In addition to complimentary valet parking, you may also self-park in the visitor parking garage in front of the Pavilion II building.
Complimentary valet parking
We encourage you to use our complimentary valet parking, which is available from 5:00 PM - 12:00 AM every day, including weekends. The valet is located at the main entrance near the intersection of Allied Dr and Alliance Blvd.
Text-ahead valet service
- Using your cell phone, send a text to our valet service at 214.643.8311 when you want them to retrieve your vehicle
- For example, "Ticket number 12345, I'll be downstairs in 15 minutes." A confirmation text will be sent to your phone
- The service is free of charge and is offered for your convenience
Call-ahead valet service
- Or, you may call the Valet House Phone at 469.814.4788 and provide the valet ticket number and your pick-up time
- Please be sure to have your valet ticket ready to expedite the vehicle retrieval process
- Cardiac and pulmonary rehabilitation
- Cardiac catheterization
- Cardiothoracic surgery
- Emergency cardiac care
- Living for Zachary heart screening
- Minimally invasive heart surgery
- Mitral valve repair procedure
- Outpatient cardiac care
- Robot-assisted surgery
- Supportive palliative care
- Vascular and endovascular surgery
If you have experienced a cardiac event, such as a heart attack, or have been diagnosed with a lung disorder such as COPD, Baylor Scott & White The Heart Hospital – Plano offers rehabilitation services that can help you return to daily life.
Our programs feature a multidisciplinary team of professionals, including nurses, exercise physiologists, dietitians and chaplains, working together to coordinate care—at your pace.More about cardiac and pulmonary rehabilitation
The interventional cardiologists on Baylor Scott & White The Heart Hospital – Plano medical staff are highly skilled at diagnosing and treating heart problems with cardiac catheterization. Whether it is a diagnosis for a heart disorder or an emergency treatment for a guest experiencing chest pain or a heart attack, we can help with your treatment options.
The catheterization specialists on our Plano medical staff are also leaders in innovative techniques and approaches. Advances in surgical and interventional techniques, such as robotic surgery, allow Baylor Scott & White Heart – Plano to perform minimally invasive hybrid operations. These complex procedures are performed partly through robotics and partly through catheter-based technology.More about cardiac catheterization
The cardiothoracic surgery specialists on our medical staff perform open surgery, as well as minimally invasive and robot-assisted techniques.
Conditions we treat include:
- Abdominal aortic aneurysms
- Thoracic aortic aneurysms
- Congenital heart disorders
- Coronary artery disease
- Esophageal cancer
- Gastroesophageal reflux
- Heart failure
- Heart rhythm disorders
- Heart valve disorders
- Lung cancer
- Tumors of the chest wall, chest and mediastinum
- Ventricular assist device (VAD) implantation
The Heart Rhythm Center at Baylor Scott & White The Heart Hospital – Plano Outpatient Services offers outpatient consultation and management of heart rhythm disorders
For arrhythmias requiring surgical intervention, electrophysiologists on the medical staff at our Plano heart hospital offer both traditional open surgeries and minimally invasive procedures.More about electrophysiology
The emergency cardiac care department is a 24-hour, seven-days-a-week, accredited chest pain center with board-certified emergency room physicians and cardiologists on the medical staff.
We are highly trained in treating and caring for guests experiencing chest pain or a heart attack.More about emergency cardiac care
The Living for Zachary heart screening is a special program created to screen youth ages 12-22 for heart abnormalities that may lead to sudden cardiac arrest (SCA).More about the heart screening program
The expert team of surgeons on the medical staff at Baylor Scott & White The Heart Hospital – Plano is internationally renowned for performing (and even pioneering) some of the most common minimally invasive surgical approaches used today, and we've performed more minimally invasive operations than anywhere else in the region.
We take a minimally invasive approach—whenever possible—to treat heart disorders first to help our patients feel better, faster, while often avoiding a traditional invasive surgical procedure.More about minimally invasive heart surgery
We perform MitraClip® insertion, a type of transcatheter heart valve repair that serves as a viable alternative for those who have been told that they were not good candidates for surgery.More about MitraClip®
Specialists on the medical staff of Baylor Scott & White The Heart Hospital – Plano offer specialized outpatient care—from disease prevention to diagnostics and management—at our outpatient services.
Outpatient Cardiac Care Centers:
- Cardiovascular Second Opinion Center
- Center for Cardiovascular Disease Prevention
- Congestive Heart Failure Center
- Diabetic Foot and Limb Preservation Center
- Genetics Center
- Heart Rhythm Center
- Outpatient Imaging
- Pulmonary Hypertension Center
- The Heart Valve Center of Texas
- Thoracic Aortic Disease Center
Baylor Scott & White The Heart Hospital – Plano has the largest cardiothoracic robotic surgery program in Texas and is among the few hospitals worldwide that have performed over 1,000 procedures using minimally invasive robotic surgery. This minimally invasive treatment option is available at our heart hospital in Plano for a variety of heart and thoracic conditions and offers many benefits for the patient.More about robot-assisted surgery
We offer supportive palliative care services to our patients in both inpatient and outpatient settings to help guide and enhance the experience throughout the treatment process.
Conditions we support include:
- Heart failure
- Cerebrovascular accidents
- Cardiac amyloidosis
- End-stage coronary artery disease
- Coronary disease
- Valvular heart disease
The vascular surgery specialists on our medical staff perform open surgery, as well as minimally invasive techniques.
Conditions treated include:
- Abdominal aortic aneurysm
- Carotid artery
- Complex aortic cases
- Peripheral artery disease
- Thoracic aneurysms
- Vascular disease
- Venous disease
Baylor Scott & White has established agreements with several types of insurances in an effort to make sure your health needs are covered.
Aetna - (14)Aetna Signature AdministratorsChoice POS IIElect ChoiceHealth Network OptionHMOManaged ChoiceOpen Access Elect ChoiceOpen Access Managed ChoiceOpen Access SelectOpen Choice PPOQPOSSelect SMMedicare Advantage PlansAetna Whole Health/BSWQA
Baylor Scott & White Health Plan - (16)HMO Network-GroupHMO Network-Individual/FamilyPPO Network-GroupEPO Network-GroupEPO Network-Individual/FamilyPPO Choice NetworkPPO Choice Preferred NetworkCigna PPO Network - Out of Area Member PlanPHCS/OPTUM - PPO Network - Out-of-Area Member PlanMcLane Group NetworkBSW Preferred HMO Network - GroupBSW Preferred PPO NetworkBSW SeniorCare Advantage HMOBSW SeniorCare Advantage PPOBSWH Employee Network - PPO & HSABSWH Employee Network - SEQA & EQA
Blue Cross Blue Shield - (11)Blue Advantage HMOBlue Choice PPOBlue EssentialsBlue Essentials Access HMOBlue PremierBlue Premier Open Access HMOIndemnityMedicare Advantage - EFH RetireesMedicare Advantage - OncorParPlanTraditional
Choctaw Nation Health Services Authority - (1)Choctaw Referred Care
Cigna - (16)Cigna Choice FundEPOHMOHMO/POSLocalPlusLocalPlusINNetworkNetwork Open AccessNetwork POSOpen Access PlusPOSPOS Open AccessPPOChildren's Medical Center Employee PlanCity of Dallas Employee PlanHMO Open Access
CorVel - (1)Workers Comp
DFW ConnectedCare - (1)American Airlines Employee Benefit Plan
Healthscope - (2)DART ACODART ACO Flex
HealthSmart - (2)ACCEL NetworkPreferred Network
Humana - (5)ChoiceCareCommercial PPO PlansMedicare Advantage Plans (exclude Southwestern Health Resources Network)National POSHumana Preferred
Hunt Memorial Hospital - (1)Employee Health Plan
Imagine Health - (1)EPN
Midland Memorial Hospital - (1)Employee Benefit Plan
PHCS Network - (1)PHCS Network
Prime Health Services - (1)Workers Comp
Sedgwick Preferred Network f/k/a Southwest Medical - (1)Workers Comp
Superior Health Plan - (6)Ambetter Balance Care - SilverAmbetter Essential Care - BronzeAmbetter Secure Care - GoldMedicare/Medicaid Dual Needs Plan: Advantage HMO SNPMedicare/Medicaid PlanSTAR+PLUS
Superior HealthPlan - (1)STAR+PLUS
Texas Christian University - (1)TCU Injured Athletes
TriWest HealthCare - (1)VA-PCCC
UnitedHealth - (28)AARP Medicare CompleteCharter EPOCharter HMOCharter POSChoice +HMOChoice EPOChoice HMOChoice Plus POSCore Choice Plus POSCore EPOCore HMODual Complete Medicare AdvantageGroup Medicare AdvantageMedicare CompleteMedicare GoldMedicare SilverNavigate EPONavigate HMONavigate HMO+Navigate POSNexus ACO OANexusACO ROptions PPOPPOSelect +Select EPOSelect HMOSelect Plus POS
UnitedHealth WellMed Network - (6)AARP Medicare CompleteDual Complete Medicare AdvantageGroup Medicare AdvantageMedicare CompleteMedicare GoldMedicare Silver
University Mary Hardin-Baylor - (1)Employee Benefit Plan
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Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.
We offer two online payment options:
- Make a one-time payment without registering by selecting the "Pay a Bill as a Guest" option.
- Enroll or login to your MyBSWHealth account to view account balances and statements, setup a payment plan or enroll in paperless statements.
Other payment options:
Pay by mail
To ensure that your payment is properly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, be sure to include your account number on the check or money order.
Please mail payment to the address listed on your statement.
Pay by phone
Call 1.800.994.0371 to make a payment. Payments can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day.
If you need to speak to someone about a Baylor Scott & White bill from our hospitals or clinics, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM.
Pay in person
Payments can be made in person at the facility where you received services.
At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a member of our team at any time before, during or after care is received.
The hospital's concierge staff is ready to assist you with directions and answer questions about the hospital. They are also prepared to offer suggestions on dining and hotel accommodations in Plano and surrounding areas, and they can even provide maps to help you find your destination.
Concierge services are offered on floors one through five with varying hours. The main lobby concierge service hours of operation:
- Monday-Friday: 5:00 AM - 9:00 PM
- Saturday: 8:00 AM - 3:00 PM
- Sunday: 10:00 AM - 6:00 PM
The Heart Rock Café
The Heart Rock Café is located on the first floor, offering delicious dining options for breakfast and lunch. Guests may place dining orders from their suite; visitors may also order for a flat $10 charge. Call 469.814.4777 to place orders.
- Monday-Friday: 7:00 - 10:00 AM; 11:00 AM - 3:00 PM
La Madeleine is located in the hospital lobby and offers traditional French products, including freshly baked pastries, assorted sandwiches, salads, soups and a variety of beverages ranging from tea and filtered coffee to cappuccinos, lattes, espresso and more.
- Monday-Friday: 7:00 AM -6:00 PM
- Saturday-Sunday: 7:00 AM - 4:00 PM
Fresh Market Café
Our Fresh Market Café located in the main lobby has packaged meals and snacks which you can purchase 24/7 using an automated touch-screen kiosk. The Fresh Market Café accepts debit and credit cards (Amex®, MasterCard®, Visa®, Discover®). The Fresh Market Café does not accept cash.
Vending machines are located on the first floor near the emergency entrance.
Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.Estimate your cost of care
You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.Request your records
Our nurses are dedicated to the care of a diverse community of patients. As members of our front line care team, they take pride in seeking opportunities to provide a higher level of care.View nursing accomplishments
Brighten the day of a patient with an eGreeting—a personal message hand-delivered to your loved one.Send patient greeting
Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.Nominate an employee
We believe total guest care includes attending to one's spiritual fulfillment.
- Our Chapel is located on the first floor and is accessible from the main lobby. Beautiful and serene, it is a place for quiet reflection and prayer.
- Our chaplain holds a weekly worship service at 3:30 PM on Sunday, 12:00 PM on Wednesday and 8:45 AM on Friday, as well as special events and seminars throughout the year.
- Chaplain service is available 24 hours a day. However, your priest, minister, rabbi or other spiritual leader is always welcome to visit with you and your family at the hospital.
Baylor Scott & White Research Institute (BSWRI) oversees a robust portfolio of cardiovascular trials and studies, in addition to leading research in oncology, transplant, trauma, and nearly 50 other specialty areas.
Baylor Scott & White The Heart Hospital – Plano offers more than 120 active clinical trials and we are the only community hospital in the U.S. News and World Report Top 100 that boasts this level of education and research.