Baylor Scott & White The Heart Hospital - Plano

Cardiac and pulmonary rehabilitation

If you have experienced a cardiac event, such as a heart attack, or have been diagnosed with a lung disorder such as COPD, Baylor Scott & White The Heart Hospital – Plano offers rehabilitation services that can help you return to daily life.

Our programs feature a multidisciplinary team of professionals, including nurses, exercise physiologists, dietitians and chaplains, working together to coordinate care—at your pace.

Cardiac catheterization

The interventional cardiologists on Baylor Scott & White The Heart Hospital – Plano medical staff are highly skilled at diagnosing and treating heart problems with cardiac catheterization. Whether it is a diagnosis for a heart disorder or an emergency treatment for a guest experiencing chest pain or a heart attack, we can help with your treatment options.

The catheterization specialists on our Plano medical staff are also leaders in innovative techniques and approaches. Advances in surgical and interventional techniques, such as robotic surgery, allow Baylor Scott & White Heart – Plano to perform minimally invasive hybrid operations. These complex procedures are performed partly through robotics and partly through catheter-based technology.

Cardiothoracic surgery

The cardiothoracic surgery specialists on our medical staff perform open surgery, as well as minimally invasive and robot-assisted techniques.

Conditions we treat include:

• Abdominal aortic aneurysms
• Thoracic aortic aneurysms
• Congenital heart disorders
• Coronary artery disease
• Esophageal cancer
• Gastroesophageal reflux
• Heart failure
• Heart rhythm disorders
• Heart valve disorders
• Lung cancer
• Tumors of the chest wall, chest and mediastinum
• Ventricular assist device (VAD) implantation

Electrophysiology

The Heart Rhythm Center at Baylor Scott & White The Heart Hospital – Plano Outpatient Services offers outpatient consultation and management of heart rhythm disorders

For arrhythmias requiring surgical intervention, electrophysiologists on the medical staff at our Plano heart hospital offer both traditional open surgeries and minimally invasive procedures.

Emergency cardiac care

The emergency cardiac care department is a 24-hour, seven-days-a-week, accredited chest pain center with board-certified emergency room physicians and cardiologists on the medical staff.

We are highly trained in treating and caring for guests experiencing chest pain or a heart attack.

Living for Zachary heart screening

The Living for Zachary heart screening is a special program created to screen youth ages 12-22 for heart abnormalities that may lead to sudden cardiac arrest (SCA).

Minimally invasive heart surgery

The expert team of surgeons on the medical staff at Baylor Scott & White The Heart Hospital – Plano is internationally renowned for performing (and even pioneering) some of the most common minimally invasive surgical approaches used today, and we've performed more minimally invasive operations than anywhere else in the region.

We take a minimally invasive approach—whenever possible—to treat heart disorders first to help our patients feel better, faster, while often avoiding a traditional invasive surgical procedure.

Mitral valve repair procedure

We perform MitraClip® insertion, a type of transcatheter heart valve repair that serves as a viable alternative for those who have been told that they were not good candidates for surgery.

Outpatient cardiac care

Specialists on the medical staff of Baylor Scott & White The Heart Hospital – Plano offer specialized outpatient care—from disease prevention to diagnostics and management—at our outpatient services.

Outpatient Cardiac Care Centers:

• Cardiovascular Second Opinion Center
• Center for Cardiovascular Disease Prevention
• Congestive Heart Failure Center
• Diabetic Foot and Limb Preservation Center
• Genetics Center
• Heart Rhythm Center
• Outpatient Imaging
• Pulmonary Hypertension Center
• The Heart Valve Center of Texas
• Thoracic Aortic Disease Center

Robot-assisted surgery

Baylor Scott & White The Heart Hospital – Plano has the largest cardiothoracic robotic surgery program in Texas and is among the few hospitals worldwide that have performed over 1,000 procedures using minimally invasive robotic surgery. This minimally invasive treatment option is available at our heart hospital in Plano for a variety of heart and thoracic conditions and offers many benefits for the patient.

Supportive palliative care

We offer supportive palliative care services to our patients in both inpatient and outpatient settings to help guide and enhance the experience throughout the treatment process.

Conditions we support include:

• Heart failure
• Cerebrovascular accidents
• Cardiac amyloidosis
• End-stage coronary artery disease
• Coronary disease
• Valvular heart disease

Vascular and endovascular surgery

The vascular surgery specialists on our medical staff perform open surgery, as well as minimally invasive techniques.

Conditions treated include:

• Abdominal aortic aneurysm
• Carotid artery
• Complex aortic cases
• Peripheral artery disease
• Thoracic aneurysms
• Thrombolysis
• Thrombosis
• Vascular disease
• Venous disease

Concierge and information desk

The hospital's concierge staff is ready to assist you with directions and answer questions about the hospital. They are also prepared to offer suggestions on dining and hotel accommodations in Plano and surrounding areas, and they can even provide maps to help you find your destination.

Concierge services are offered on floors one through five with varying hours. The main lobby concierge service hours of operation:

• Monday-Friday: 5:00 AM - 9:00 PM
• Saturday: 8:00 AM - 3:00 PM
• Sunday: 10:00 AM - 6:00 PM

Call concierge services at 469.814.3566

Dining options

The Heart Rock Café

The Heart Rock Café is located on the first floor, offering delicious dining options for breakfast and lunch. Guests may place dining orders from their suite; visitors may also order for a flat $10 charge. Call 469.814.4777 to place orders.

Weekday hours

• Monday-Friday: 7:00 - 10:00 AM; 11:00 AM - 2:00 PM

La Madeleine

La Madeleine is located in the hospital lobby and offers traditional French products, including freshly baked pastries, assorted sandwiches, salads, soups and a variety of beverages ranging from tea and filtered coffee to cappuccinos, lattes, espresso and more.

Weekday hours

• Monday-Friday: 7:00 AM  - 6:00 PM

Weekend hours

• Saturday-Sunday: 7:00 AM - 4:00 PM

Fresh Market Café

Our Fresh Market Café located in the main lobby has packaged meals and snacks which you can purchase 24/7 using an automated touch-screen kiosk. The Fresh Market Café accepts debit and credit cards (Amex^®, MasterCard^®, Visa^®, Discover^®). The Fresh Market Café does not accept cash.

Vending Machines

Vending machines are located on the first floor near the emergency entrance.

Estimate your cost of care

Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.

Medical records

You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.

Nursing accomplishments

Our nurses are dedicated to the care of a diverse community of patients. As members of our front line care team, they take pride in seeking opportunities to provide a higher level of care.

Patient greetings

Brighten the day of a patient with an eGreeting—a personal message hand-delivered to your loved one.

Recognize an employee

Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.

Spiritual care

We believe total guest care includes attending to one's spiritual fulfillment.

• Our Chapel is located on the first floor and is accessible from the main lobby. Beautiful and serene, it is a place for quiet reflection and prayer.
• Our chaplain holds a weekly worship service at 3:30 PM on Sunday, 12:00 PM on Wednesday and 8:45 AM on Friday, as well as special events and seminars throughout the year.
• Chaplain service is available 24 hours a day. However, your priest, minister, rabbi or other spiritual leader is always welcome to visit with you and your family at the hospital.

Visitor lounges

There are designated lounges for visitors on patient floors. Specific areas have been designated for guests in other areas. If you are in a large group, we ask for your consideration of other patients’ families when seating is limited. Wireless laptops can be used in most areas by connecting to our visitor wireless network. Charging stations and outlets are also available in select lounge areas.

The use of wireless communication devices, such as cell phones, notebooks and laptops, can interfere with medical equipment and is restricted in all patient care areas. Please restrict your use of these devices to visitor lounges and non-patient care areas.