Advanced heart and vascular services in Plano

Baylor Scott & White The Heart Hospital – Plano offers all the nationally recognized care and surgeries that our cardiac and vascular teams have become famous for. The physicians on our Plano heart hospital's medical staff and nearly 1,000 employees work tirelessly to deliver safe, quality and compassionate heart care.

We are one of the busiest and highest-rated heart hospitals in America, so you can trust both our expertise and experience. We regularly perform life-saving procedures and congestive heart failure treatments, including endovascular surgery, CABG surgery, heart valve surgery and ventricular assist device implanting.

More about us


  • Enhanced visitor precautions

    Learn more about our COVID-19 safety precautions.

    Enhanced visitor precautions

  • Parking

    Self-parking

    In addition to complimentary valet parking, you may also self-park in the visitor parking garage in front of the Pavilion II building.

    View map

    Complimentary valet parking

    We encourage you to use our complimentary valet parking, which is available from 5:00 PM - 12:00 AM every day, including weekends. The valet is located at the main entrance near the intersection of Allied Dr and Alliance Blvd.

    Text-ahead valet service

    • Using your cell phone, send a text to our valet service at 214.643.8311 when you want them to retrieve your vehicle
    • For example, "Ticket number 12345, I'll be downstairs in 15 minutes." A confirmation text will be sent to your phone
    • The service is free of charge and is offered for your convenience

    Call-ahead valet service

    • Or, you may call the Valet House Phone at 469.814.4788 and provide the valet ticket number and your pick-up time
    • Please be sure to have your valet ticket ready to expedite the vehicle retrieval process
Medical services
​​​​​​​​​​​​​We offer advanced diagnostic outpatient imaging services, consultations and treatment plans for complex heart and vascular conditions as an outpatient service of Baylor Scott & White The Heart Hospital – Plano.
Cardiac and pulmonary rehabilitation

If you have experienced a cardiac event, such as a heart attack, or have been diagnosed with a lung disorder such as COPD, Baylor Scott & White The Heart Hospital – Plano offers rehabilitation services that can help you return to daily life.

Our programs feature a multidisciplinary team of professionals, including nurses, exercise physiologists, dietitians and chaplains, working together to coordinate care—at your pace.

More about cardiac and pulmonary rehabilitation
Cardiac catheterization

The interventional cardiologists on Baylor Scott & White The Heart Hospital – Plano medical staff are highly skilled at diagnosing and treating heart problems with cardiac catheterization. Whether it is a diagnosis for a heart disorder or an emergency treatment for a guest experiencing chest pain or a heart attack, we can help with your treatment options.

The catheterization specialists on our Plano medical staff are also leaders in innovative techniques and approaches. Advances in surgical and interventional techniques, such as robotic surgery, allow Baylor Scott & White Heart – Plano to perform minimally invasive hybrid operations. These complex procedures are performed partly through robotics and partly through catheter-based technology.

More about cardiac catheterization
Cardiothoracic surgery

The cardiothoracic surgery specialists on our medical staff perform open surgery, as well as minimally invasive and robot-assisted techniques.

Conditions we treat include:

  • Abdominal aortic aneurysms
  • Thoracic aortic aneurysms
  • Congenital heart disorders
  • Coronary artery disease
  • Esophageal cancer
  • Gastroesophageal reflux
  • Heart failure
  • Heart rhythm disorders
  • Heart valve disorders
  • Lung cancer
  • Tumors of the chest wall, chest and mediastinum
  • Ventricular assist device (VAD) implantation
More about cardiothoracic surgery
Electrophysiology

The Heart Rhythm Center at Baylor Scott & White The Heart Hospital – Plano Outpatient Services offers outpatient consultation and management of heart rhythm disorders

For arrhythmias requiring surgical intervention, electrophysiologists on the medical staff at our Plano heart hospital offer both traditional open surgeries and minimally invasive procedures.

More about electrophysiology
Emergency cardiac care

The emergency cardiac care department is a 24-hour, seven-days-a-week, accredited chest pain center with board-certified emergency room physicians and cardiologists on the medical staff.

We are highly trained in treating and caring for guests experiencing chest pain or a heart attack.

More about emergency cardiac care
Living for Zachary heart screening

The Living for Zachary heart screening is a special program created to screen youth ages 12-22 for heart abnormalities that may lead to sudden cardiac arrest (SCA).

More about the heart screening program
Minimally invasive heart surgery

The expert team of surgeons on the medical staff at Baylor Scott & White The Heart Hospital – Plano is internationally renowned for performing (and even pioneering) some of the most common minimally invasive surgical approaches used today, and we've performed more minimally invasive operations than anywhere else in the region.

We take a minimally invasive approach—whenever possible—to treat heart disorders first to help our patients feel better, faster, while often avoiding a traditional invasive surgical procedure.

More about minimally invasive heart surgery
Mitral valve repair procedure

We perform MitraClip® insertion, a type of transcatheter heart valve repair that serves as a viable alternative for those who have been told that they were not good candidates for surgery.

More about MitraClip®
Outpatient cardiac care

Specialists on the medical staff of Baylor Scott & White The Heart Hospital – Plano offer specialized outpatient care—from disease prevention to diagnostics and management—at our outpatient services.

Outpatient Cardiac Care Centers:

Call 469.814.3480
Robot-assisted surgery

Baylor Scott & White The Heart Hospital – Plano has the largest cardiothoracic robotic surgery program in Texas and is among the few hospitals worldwide that have performed over 1,000 procedures using minimally invasive robotic surgery. This minimally invasive treatment option is available at our heart hospital in Plano for a variety of heart and thoracic conditions and offers many benefits for the patient.

More about robot-assisted surgery
Supportive palliative care

We offer supportive palliative care services to our patients in both inpatient and outpatient settings to help guide and enhance the experience throughout the treatment process.

Conditions we support include:

  • Heart failure
  • Cerebrovascular accidents
  • Cardiac amyloidosis
  • End-stage coronary artery disease
  • Coronary disease
  • Valvular heart disease
More about supportive palliative care
Vascular and endovascular surgery

The vascular surgery specialists on our medical staff perform open surgery, as well as minimally invasive techniques.

Conditions treated include:

  • Abdominal aortic aneurysm
  • Carotid artery
  • Complex aortic cases
  • Peripheral artery disease
  • Thoracic aneurysms
  • Thrombolysis
  • Thrombosis
  • Vascular disease
  • Venous disease
More about vascular and endovascular surgery

Insurances accepted

Baylor Scott & White has established agreements with several types of insurances in an effort to make sure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information prior to scheduling your visit/procedure.
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Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement. 

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is properly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, be sure to include your account number on the check or money order.

    Please mail payment to the address listed on your statement.

  • Pay by phone

    Call 1.800.994.0371 to make a payment. Payments can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day. 

    If you need to speak to someone about a Baylor Scott & White bill from our hospitals or clinics, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM.

  • Pay in person
    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a member of our team at any time, before, during or after care is received.

View financial assistance options

Healthcare is Better when it's all together.
Download the MyBSWHealth app today and see how easy it is to manage your family's care in one place.
Text BETTER to 88408
More helpful information
​​​​​​​​​​​​​Part of our focus on you and your health is a five-star hospitality experience in an advanced medical facility. We believe that a comfortable guest is a guest that heals more quickly.
Concierge and information desk

The hospital's concierge staff is ready to assist you with directions and answer questions about the hospital. They are also prepared to offer suggestions on dining and hotel accommodations in Plano and surrounding areas, and they can even provide maps to help you find your destination.

Concierge services are offered on floors one through five with varying hours. The main lobby concierge service hours of operation:

  • Monday-Friday: 5:00 AM - 9:00 PM
  • Saturday: 8:00 AM - 3:00 PM
  • Sunday: 10:00 AM - 6:00 PM

Call concierge services at 469.814.3566

Dining options

The Heart Rock Café

The Heart Rock Café is located on the first floor, offering delicious dining options for breakfast and lunch. Guests may place dining orders from their suite; visitors may also order for a flat $10 charge. Call 469.814.4777 to place orders.

Weekday hours

  • Monday-Friday: 7:00 - 10:00 AM; 11:00 AM - 3:00 PM

La Madeleine

La Madeleine is located in the hospital lobby and offers traditional French products, including freshly baked pastries, assorted sandwiches, salads, soups and a variety of beverages ranging from tea and filtered coffee to cappuccinos, lattes, espresso and more.

Weekday hours

  • Monday-Friday: 7:00 AM  -6:00 PM

Weekend hours

  • Saturday-Sunday: 7:00 AM - 4:00 PM

Fresh Market Café

Our Fresh Market Café located in the main lobby has packaged meals and snacks which you can purchase 24/7 using an automated touch-screen kiosk. The Fresh Market Café accepts debit and credit cards (Amex®, MasterCard®, Visa®, Discover®). The Fresh Market Café does not accept cash.

Vending Machines

Vending machines are located on the first floor near the emergency entrance.

Estimate your cost of care

Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.

Estimate your cost of care
Medical records

You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.

Request your records
Nursing accomplishments

Our nurses are dedicated to the care of a diverse community of patients. As members of our front line care team, they take pride in seeking opportunities to provide a higher level of care.

View nursing accomplishments
Patient greetings

Brighten the day of a patient with an eGreeting—a personal message hand-delivered to your loved one.

Send patient greeting
Recognize an employee

Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.

Nominate an employee
Spiritual care

We believe total guest care includes attending to one's spiritual fulfillment.

  • Our Chapel is located on the first floor and is accessible from the main lobby. Beautiful and serene, it is a place for quiet reflection and prayer.
  • Our chaplain holds a weekly worship service at 3:30 PM on Sunday, 12:00 PM on Wednesday and 8:45 AM on Friday, as well as special events and seminars throughout the year.
  • Chaplain service is available 24 hours a day. However, your priest, minister, rabbi or other spiritual leader is always welcome to visit with you and your family at the hospital.
Call chaplain services at 469.814.3344
Visitor lounges

There are designated lounges for visitors on patient floors. Specific areas have been designated for guests in other areas. If you are in a large group, we ask for your consideration of other patients’ families when seating is limited. Wireless laptops can be used in most areas by connecting to our visitor wireless network. Charging stations and outlets are also available in select lounge areas.

The use of wireless communication devices, such as cell phones, notebooks and laptops, can interfere with medical equipment and is restricted in all patient care areas. Please restrict your use of these devices to visitor lounges and non-patient care areas.

Clinical trials

Baylor Scott & White Research Institute (BSWRI) oversees a robust portfolio of cardiovascular trials and studies, in addition to leading research in oncology, transplant, trauma, and nearly 50 other specialty areas.

Baylor Scott & White The Heart Hospital – Plano offers more than 120 active clinical trials and we are the only community hospital in the U.S. News and World Report Top 100 that boasts this level of education and research.

Learn more about clinical trials

Explore our other North Texas heart hospital locations

Experience the same award-winning cardiovascular care from Plano at our other facilities in Denton and McKinney. All three hospitals offer quality treatments and services at greater convenience to you and your loved ones.