Baylor Scott & White Medical Center – Lake Pointe is proud to serve the residents in Forney, Greenville, Rockwall, Rowlett, Wylie and the surrounding communities.
Founded in 1987, Baylor Scott & White – Lake Pointe has developed into a 148-bed acute care hospital in Rowlett located near you at 6800 Scenic Drive. With more than 500 physicians on staff, we offer a wide range of medical specialties and services, including a Fast-Track Emergency Department, intensive care unit, women’s services, Level III NICU, interventional cardiology, diagnostic imaging, robotic-assisted surgery, orthopedics, vascular surgery, neurosurgery and urology. You and your family are our #1 priority at our Rowlett hospital.
More about us
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Enhanced visitor precautions
Learn more about our COVID-19 safety precautions.
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Visitor hours
- Visitation to second and third floor patient rooms is available from 9:00 AM - 9:00 PM
- Women's Services observes an open visitation policy
- Intensive Care Unit (ICU) is available from 7:30 AM - 5:30 PM and 7:30 - 9:00 PM.
- For the security and safety of our patients and staff, all visitors are requested to check in through the Emergency Room entrance during the hours of 9:00 PM - 6:00 AM.
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Parking
Visitor parking at our hospital is free.
Complimentary valet parking operates Monday - Friday, 6:00 AM - 2:00 PM for our patients, family members and visitors.
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Phone directoryPlease call the operator at 972.520.8000 and they can assist with connecting you to the person or department you need at Baylor Scott & White Medical Center – Lake Pointe. Or consult our full phone directory.
- Allergy and immunology
- Back and neck care
- Cosmetic and plastic surgery
- Critical and intensive care
- Dermatology
- Diabetes care
- Digestive diseases
- Ear, nose and throat
- Emergency care
- Endocrinology
- Eye care
- Foot care
- Heart and vascular
- Hematology
- Imaging and radiology
- Infectious diseases
- Inpatient medicine and hospitalists
- Labor and delivery
- Mammogram and breast imaging
- Nephrology
- Neurology and neurosurgery
- Occupational therapy
- Orthopedics
- Pain management
- Pediatrics
- Physical therapy
- Pulmonology
- Rehabilitation and physical therapy
- Scoliosis care
- Sleep services
- Speech therapy
- Sports medicine
- Surgical services
- Urology
- Weight management and surgery
- Wellness and fitness
- Women's health
- Wound care
Our allergists and immunology specialists help identify your allergy triggers and manage through a variety of treatment options to address your symptoms to common allergies, including:
- Allergies
- Allergic reactions to insect stings
- Asthma
- Chronic cough
- Drug allergies
- Eczema (atopic dermatitis)
- Food allergies
- Hives (urticaria)
- Recurring infections
- Rhinitis
Baylor Scott & White Health offers sophisticated solutions for back pain. Here, you have access to expert healthcare professionals, such as physical and occupational therapists, as well as physicians on the medical staff.
We provide both surgical and non-surgical treatment for conditions that include, but are not limited to:
- Arthritis of the spine (osteoarthritis, rheumatoid)
- Bone spurs and overgrowths
- Degenerative disc disease (cervical, thoracic, lumbar)
- Herniated discs (cervical, thoracic, lumbar)
- Myofascial pain (inflammation of muscles and ligaments)
- Osteoporosis of the spine
- Pinched nerves
- Sciatica
- Spinal deformities (scoliosis, kyphosis)
- Spinal injuries
- Spinal stenosis (narrowing of spinal canal)
- Spine trauma or fractures
- Spine tumors
Our cosmetic and plastic surgeons provide nonsurgical and surgical procedures to reshape normal structures of the body to improve appearance (reconstruction improves function) based on your unique needs and circumstances, including:
- Body contouring surgery
- Breast augmentation (including breast implants)
- Breast lift (mastopexy)
- Buttock augmentation
- Ear setback surgery (otoplasty)
- Eyelid lift (blepharoplasty)
- Facelift (rhytidectomy)
- Fat removal (liposuction)
- Laser procedures (e.g. for removal of age spots, tattoos, unwanted hair)
- Nose services (rhinoplasty)
- Reconstructive procedures on parts of body caused by congenital defects, development abnormalities, trauma, tumors, or disease / infection
- Skin pigmentation treatment
- Spider vein treatment
- Tummy tuck (abdominoplasty)
Our critical and intensive care specialists treat a wide variety of life-threatening injuries, illnesses and heart issues through surgical treatments and interventions, medication and life support in specialized care units in our hospitals, including:
- Cardiac Intensive Care Unit (CICU)
- Cardiothoracic Intensive Care Unit (CTICU)
- Medical Intensive Care Unit (MICU)
- Neonatal Intensive Care Unit (NICU)
- Pediatric Intensive Care Unit (PICU)
- Surgical Trauma Intensive Care Unit (STICU)
Our dermatologists diagnose, manage, and treat skin, hair, and nail diseases and disorders, including:
- Acne
- Actinic keratosis
- Dermatitis
- Eczema
- Psoriasis
- Rosacea
- Skin cancer
- Skin infections
- Warts
Our comprehensive approach to diabetes care is committed to ongoing research, advanced treatment and development of management programs, specialized centers and collaborative care teams of specialists who provide services, including:
- Cardiology and pulmonology for heart and lung care
- Neuroscience for care of the nervous system
- Nephrology for kidney care
- Ophthalmology to prevent vision loss
- Orthopedics, physical medicine, and rehabilitation
- Podiatry
Our gastroenterologists and digestive disease specialists can help you, providing a full spectrum of care for patients with concerns involving the esophagus, stomach, small bowel, colon, rectum, gallbladder, pancreas, and liver.
Example services and procedures we offer include:
- Abdominal and endoscopic ultrasound
- Colonoscopy
- Endoscopic retrograde cholangiopancreatography (ERCP)
- Fecal transplant
- Evaluation of liver transplant candidates
- Percutaneous liver biopsy
- Placement of external feeding tubes (gastrostomy)
- Treatment of pancreatic diseases
Common digestive diseases we treat include:
- Acid reflux
- Crohn's disease
- Colon polyps
- Liver diseases
- C. diff
- Gastroesophageal reflux disease (GERD)
- Heartburn
- Hepatitis
- Irritable bowel syndrome (IBS)
- Swallowing disorders
Our otolaryngologists or ear, nose, and throat (ENT) specialists diagnose, manage, and treat a variety of conditions affecting parts and soft tissues of the head and neck, including:
- Acute and chronic infections of the external middle and inner ear
- Allergies
- Balancing disorders
- Benign and malignant tumors of the temporal bone ear canal and auricle
- Cholesteatoma
- Cold
- Deafness
- Influenza
- Nasal polyps
- Nasal septum issues
- Otosclerosis
- Sleep apnea
- Snoring
- Stenosis of the ear canal
- Tumors of the temporal bone and base of the skull
- Vertigo/dysequilibrium
From chest pain to snake bites, you can count on us to provide you with quality emergency care 24 hours a day, seven days a week. If you are experiencing a medical emergency, call 911 immediately.
Learn more about emergency careOur endocrinologists provide consultation, diagnosis, and management of endocrine and metabolic diseases. Endocrine disorders involve the body's over or underproduction of certain hormones, while metabolic disorders affect the body's ability to process certain nutrients and vitamins.
Conditions we treat include, but not limited to:
- Diabetes
- High blood cholesterol and triglycerides
- Obesity
- Osteoporosis
- Ovarian disorder, such as polycystic ovarian syndrome (PCOS)
- Parathyroid gland disorders
- Pituitary and adrenal disorders
- Thyroid gland disorders
Some procedures and tests we offer include:
- Bone density testing
- Continuous glucose monitoring
- Insulin pump therapy
- Thyroid fine needle biopsies and ultrasound
Our ophthalmologists and optometrists diagnose, manage, and innovatively treat routine and specialty eye conditions and diseases, including:
- Age-related macular degeneration (AMD)
- Cataracts
- Corneal diseases
- Diabetic retinopathy
- Glaucoma
- Refractive errors (astigmatisms, farsightedness, and nearsightedness)
- Retinal diseases
Our podiatrists and foot care specialists diagnose, evaluate and innovatively treat a wide range of conditions that affect the foot, toes, and toenails, including:
- Ankle sprains
- Athlete's foot
- Bunions
- Flat feet
- Fractures
- Hammertoes
- Heel pain
- Infections
- Ingrown nails
- Neuromas
- Tendon injuries and ruptures
- Wounds
Our team of cardiologists, surgeons, interventional radiologists on the medical staff and healthcare professionals works together to provide you quality care for a range of heart and vascular conditions.
We offer a comprehensive program that includes heart disease prevention, advanced diagnosis and treatment options and continued care and support for patients living with heart and vascular conditions.
Our services include:
- Cardiac rehabilitation
- Cardiology
- Electrophysiology
- Heart failure
- Vascular care
Our hematologists specialize in the diagnosis, evaluation, and treatment of blood disease and disorders, including:
- Anemia
- Benign monoclonal gammopathy
- Bleeding
- Coagulopathies
- Clotting problems
- Erythrocytosis
- Infection
- Leukocytosis
- Lymphohistiocytic disorders
- Pancytopenia
- Sickle cell disease
- Thrombocytosis
- Thrombocytopenia
- von Willebrand disease
Advanced imaging technology here in Rowlett provides clearer pictures for radiologists and other specialty physicians on the medical staff to provide a more accurate diagnosis that leads to a customized treatment plan, if needed, to start the healing process.
Our Rowlett imaging center uses advanced technology to assist physicians on the medical staff at Baylor Scott & White in providing quality care.
Learn more about imaging and radiology
Our infectious disease specialists diagnose, manage, study, and innovatively treat diseases caused by bacteria, viruses, parasites or fungi, including:
- Bacteremia/sepsis
- Bone and joint infections
- Central nervous system infections
- Common cold
- COVID-19
- Endocarditis and endovascular infections
- Fever of unknown origin (FUO)
- Flu
- Fungal infections
- Gastrointestinal infections
- HIV/AIDS and associated opportunistic infections
- Infections in immunocompromised patients (transplant, cancer chemotherapy, etc.)
- Lyme disease
- Malaria
- Meningitis
- Mycobacterial infections
- Skin and soft tissue infections
- Tuberculosis
- West Nile virus
- Whooping cough
Our hospitalists or inpatient medicine physicians provide care during your full stay at the hospital starting upon your hospital admission and coordinate with your primary care physician and helps with your discharge.
Learn more about inpatient medicineOur compassionate healthcare team provides medical and surgical support to patients who are in the process of expanding their family through the miracle of childbirth.
Learn more about labor and deliveryOur imaging centers use advanced technology to assist physicians on the medical staff at Baylor Scott & White in providing quality care.
Services include:
- 3D breast ultrasound
- 3D mammography (available at select locations)
- Breast cancer risk assessment
- Breast ultrasound
- Cyst aspiration
- Ductogram
- Full-field digital mammography
- Image-guided breast biopsy
- Lesion localization
- Mammography (screening and diagnostic)
- Needle localization
- Positron emission mammography (PEM) (available at select locations)
- Stereotactic breast biopsy
Our nephrologists and kidney care specialists diagnose, manage, and innovatively treat a variety of conditions affecting the kidneys, including:
- Abnormal urinalysis
- Acute kidney injury
- Amyloidosis
- Diabetic renal disease
- Electrolyte disorders
- Glomerulonephritis
- Interstitial nephritis
- Kidney cancer
- Kidney failure
- Kidney infections
- Kidney stones
- Obstructive/reflux nephropathy
- Polycystic kidney disease
- Recurrent urinary tract infections
- Renal artery stenosis
- Severe or difficult to control hypertension
The neurologists, neuroradiologists and neurosurgeons at Baylor Scott & White Health diagnose and treat virtually every kind of neurological disorder and injury. From brain tumors, strokes and aneurysms to head trauma and spinal cord injuries, these experienced physicians on the medical staff have the expertise and technology to improve a patient's quality of life.
Our specialty services include:
- Neurology
- Neurosurgery
- Stroke care
Occupational therapy is designed to enhance the functional independence of each patient. Our occupational therapy services may include, but are not limited to:
- Adaptive equipment education
- Edema management
- Energy conservation/work simplification training/arthritis management
- Home management retraining
- Stroke and neurological rehabilitation
- Upper extremity orthopedics/splinting
- Work-related injuries
Baylor Scott & White is your single resource for musculoskeletal disease, joint pain, traumatic and sports-related injuries and other orthopedic conditions.
To help care for you, we provide:
- Hand, elbow, wrist surgery
- Joint replacement
- Neck, back, spine surgery
- Orthopedic surgery
Our pain management specialists provide many options for comprehensive and advanced therapy and treatments focused on managing sensory and emotional impacts and restoring function brought on by different types and degrees of pain, including:
- Chronic lower back pain
- Chronic pain
- Fibromyalgia
- Low back pain
- Neck pain
- Nonspecific back pain
- Reflex sympathetic dystrophy
- Sciatic nerve pain
Our pediatricians tailor care, services, and treatments to children of all ages ranging from newborns to teens to meet the healthcare needs of your entire family, including:
- General pediatric care
- Immunizations
- Infant and childhood care classes and support
- School physicals
- Well child exams
Our specialized inpatient and outpatient physical medicine and rehabilitation specialists and therapists are dedicated to helping patients find the best way back through nonsurgical therapies from all types of injuries, illness, and acute and chronic conditions, including:
- Musculoskeletal disorders
- Neurologic disorders and injuries
- Pediatric neurological and developmental disorders
- Post-operative care
- Sports injuries
Our pulmonologists and lung care specialists study, diagnose, and innovatively treat with advanced technology and rehabilitation offerings acute and chronic respiratory and pulmonary disorders of the lungs, airways and chest, including:
- Asthma
- Acute and chronic pulmonary embolism
- Bronchiectasis
- Chronic obstructive pulmonary disease (COPD)
- Cystic fibrosis
- Emphysema
- Fungal infections of the lung
- Granulomatous lung diseases
- Hepatopulmonary syndrome
- Interstitial lung disease
- Lung cancer
- Lung transplantation
- Pulmonary fibrosis
- Pulmonary vascular disease
- Pulmonary hypertension
- Pleurisy
- Pneumonia
- Sarcoidosis
- Sleep disorders
- Smoking cessation
- Tuberculosis
- Tuberculous and nontuberculous mycobacterial pulmonary disease
From sports injuries to stroke rehabilitation, our goal is to use a comprehensive approach to returning you to a more active, healthful lifestyle.
We treat numerous conditions in the areas of:
- Musculoskeletal disorders
- Neurologic disorders and injuries
- Pediatric neurological and developmental disorders
- Post-operative care
- Sports injuries
Our scoliosis care specialists diagnose, study, manage and treat through surgical or non-surgical means curvatures in the spine, including:
- Adolescent idiopathic scoliosis
- Adult idiopathic scoliosis
- Idiopathic scoliosis
- Infantile idiopathic scoliosis
- Juvenile idiopathic scoliosis
Help for sleep disorders is available at Baylor Scott & White Health. Our sleep program is dedicated to alleviating symptoms and improve sleep patterns and daily life for people with sleep disorders. We offer a full range of up-to-date diagnostic and treatment procedures as part of our comprehensive care program to help you get back to sleep.
To diagnose and treat sleep disorders, experts at Baylor Scott & White may use a variety of sleep studies and treatment methods, including:
- Actigraph to monitor sleep and wake patterns
- CPAP titration study (continuous airway pressure therapy)
- Home sleep study
- Maintenance of wakefulness test (MWT)
- Multiple sleep latency testing (MSLT)
- Nocturnal polysomnography
- Nocturnal seizure monitoring
- Pediatric sleep study
- Seizure sleep study
- Split night sleep study
- Ventilatory support study
Our specialized speech therapists (pathologists) assess, diagnose and treat disorders related to speech, language, cognitive-communication, voice, swallowing and fluency, including:
- Cancer of the head, neck and throat
- Huntington's disease
- Motor neuron disease
- Multiple sclerosis
- Parkinson's disease
- Stroke
- Traumatic brain injury
- Voice problems
The sports medicine surgeons on the medical staff are skilled at repairing all sports-related injuries, from the simple to the complex.
Conditions we treat include:
- Ankle/foot paint
- Hand/wrist pain
- Hip pain
- Knee pain
- Shoulder/elbow pain
Our surgeons offer pioneering innovations and advanced surgical offerings and services backed by research-based enhanced recovery after surgery (ERAS) to support patient outcomes, including:
- Cardiothoracic surgery
- Colon and rectal surgery
- Dentistry/oral and maxillofacial surgery
- General surgery
- Gynecological surgery
- Head and neck surgery
- Neurosurgery
- Ophthalmic surgery
- Orthopedic surgery
- Pediatric surgery
- Plastic surgery
- Podiatric medicine and surgery
- Robotic surgery
- Surgical oncology
- Transplant surgery
- Urologic surgery
- Vascular surgery
- Weight-loss surgery
Our urologists diagnose, provide essential cancer screenings, and treat conditions and concerns related to the urinary tract and male reproductive organs, including but not limited to:
Urinary-related:
- Bladder disorders and cancer
- Inability to control urination
- Kidney disorders (including kidney stones)
- Urethral disorders
Related to male reproductive organs:
- Erectile dysfunction
- Infertility
- Penile disorders and cancer
- Prostate disorders and cancer
- Sexually transmitted diseases (STDs)
- Undescended testicles (cryptorchidism)
Weight loss surgery, also known as bariatric surgery, is a tool to produce significant weight loss for morbidly obese people. If you have unsuccessfully battled a serious weight problem, Baylor Scott & White Health can help you take control of your health and change your life.
We have devoted the necessary resources to provide you with comprehensive care, including patient education, pre-surgical counseling, advanced surgical options and long-term post-surgical care.
Learn more about weight management and surgeryWhether you're a seasoned athlete, just starting a fitness program, or recovering from and injury or illness, we have the equipment, facilities, classes, and programs to help you succeed. We are focused on your wellness.
Learn more about wellness and fitness careFrom screening for common conditions that affect women to advanced medical and surgical care, the healthcare providers at Baylor Scott & White provide the comprehensive services you need as a woman.
Services include:
- Breast surgery
- Gynecological surgery
- Gynecology
- Hormone replacement therapy
We offer a variety of wound care services through our comprehensive wound programs. This specialized service focuses on the evaluation and treatment of chronic wounds, using advanced wound care technologies, as well as traditional medical and surgical therapies.
Medical specialties affiliated with the center include infectious disease, orthopedics, plastic surgery, vascular surgery and podiatry.
Learn more about wound careThe LSVT Program provides speech, physical and occupational therapy for individuals with Parkinson’s disease. LSVT BIG is delivered by a physical or occupational therapist in 16 sessions over a single month (four individual 60-minute sessions per week). The protocol was developed to address the unique movement impairments for people with Parkinson disease. The protocol is both intensive and complex, with multiple repetitions of core movements that are used in daily living. This type of practice is necessary to optimize learning and carryover of your better movement into everyday life! Start exercising NOW—as soon as possible.
LSVT LOUD is delivered by a speech-language therapist in Rowlett and is an effective speech treatment for individuals with Parkinson disease and other neurological conditions. The treatment improves vocal loudness by stimulating the muscles of the voice box (larynx) and speech mechanism through a systematic hierarchy of exercises. Focused on a single goal “speak LOUD!”—the treatment improves respiratory, laryngeal and articulatory function to maximize speech intelligibility. The treatment does not train people for shouting or yelling; rather, LSVT LOUD uses loudness training to bring the voice to an improved, healthy vocal loudness with no strain. Treatment is administered in 16 sessions over a single month (four individual 60-minute sessions per week).
What is Lymphedema? It is a common, chronic, debilitating condition in which excess fluid called lymph collects in tissues and causes swelling (edema) in them. Symptoms of lymphedema include swelling in one or more extremities. The swelling may range from mild to severe and disfiguring.
Our therapy in Rowlett consists of the following lymphedema treatments:
- Lymphatic drainage
- Compression bandaging
- Skin care
- Patient-specific lymphedema physical therapy exercises
- Exercise for lymphedema is also emerging as an important component of lymphedema treatment.
Insurances accepted
Baylor Scott & White has established agreements with several types of insurances in an effort to make sure your health needs are covered.
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Aetna - (14)Choice POS IIOpen Access Elect ChoiceOpen Access Managed ChoiceSelect SMAetna Signature AdministratorsElect ChoiceHealth Network OptionHMOManaged ChoiceOpen Access SelectOpen Choice PPOQPOSMedicare Advantage PlansAetna Whole Health/BSWQA
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Amerigroup - (3)Amerivantage MedicareCHIP MedicaidSTAR Medicaid
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Baylor Scott & White Health Plan - (16)HMO Network-Individual/FamilyEPO Network-Individual/FamilyBSWH Employee Network - PPO & HSABSWH Employee Network - SEQA & EQABSW SeniorCare Advantage HMOBSW SeniorCare Advantage PPOHMO Network-GroupPPO Network-GroupPPO Choice NetworkPPO Choice Preferred NetworkCigna PPO Network - Out of Area Member PlanPHCS/OPTUM - PPO Network - Out-of-Area Member PlanEPO Network-GroupMcLane Group NetworkBSW Preferred HMO Network - GroupBSW Preferred PPO Network
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Blue Cross Blue Shield - (11)Blue Advantage HMOBlue Choice PPOBlue EssentialsBlue Essentials Access HMOBlue PremierBlue Premier Open Access HMOMedicare Advantage - EFH RetireesMedicare Advantage - OncorParPlanTraditionalIndemnity
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Cigna - (19)Children's Medical Center Employee PlanCity of Dallas Employee PlanCigna Choice FundEPOHMOHMO Open AccessHMO/POSLocalPlusLocalPlusINNetworkNetwork Open AccessNetwork POSOpen Access PlusPOSPOS Open AccessPPOHealthSpringMedicare Advantage PlansTotalCare HMO SNP
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CorVel - (1)Workers Comp
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DFW ConnectedCare - (1)American Airlines Employee Benefit Plan
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Healthscope - (2)DART ACO FlexDART ACO
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HealthSmart - (2)ACCEL NetworkPreferred Network
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Humana - (5)ChoiceCareHumana PreferredNational POSCommercial PPO PlansMedicare Advantage Plans (exclude Southwestern Health Resources Network)
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Hunt Memorial Hospital - (1)Employee Health Plan
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Imagine Health - (1)EPN
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Midland Memorial Hospital - (1)Employee Benefit Plan
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Molina - (3)CHIPSTARSTAR+PLUS
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Parkland Community Health Plan - (2)CHIP MedicaidHealthFirst Medicaid
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PHCS Network - (1)PHCS Network
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Prime Health Services - (1)Workers Comp
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Sedgwick Preferred Network f/k/a Southwest Medical - (1)Workers Comp
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Superior Health Plan - (6)Ambetter Essential Care - BronzeAmbetter Balance Care - SilverAmbetter Secure Care - GoldMedicare/Medicaid Dual Needs Plan: Advantage HMO SNPMedicare/Medicaid PlanSTAR+PLUS
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Superior HealthPlan - (1)STAR+PLUS
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Texas Christian University - (1)TCU Injured Athletes
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TriWest HealthCare - (1)VA-PCCC
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UnitedHealth - (28)Charter HMOCharter EPOCharter POSChoice HMOChoice +HMOChoice EPOChoice Plus POSCore HMOCore EPOCore Choice Plus POSNavigate EPONavigate HMONavigate HMO+Navigate POSPPOOptions PPOSelect +Select HMOSelect EPOSelect Plus POSAARP Medicare CompleteDual Complete Medicare AdvantageMedicare CompleteMedicare GoldMedicare SilverGroup Medicare AdvantageNexus ACO OANexusACO R
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UnitedHealth WellMed Network - (6)AARP Medicare CompleteDual Complete Medicare AdvantageMedicare CompleteMedicare GoldMedicare SilverGroup Medicare Advantage
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University Mary Hardin-Baylor - (1)Employee Benefit Plan
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WellCare - (1)Medicare Advantage Plans
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Pay bill
Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.
We offer two online payment options:
- Make a one-time payment without registering by selecting the "Pay a Bill as a Guest" option.
- Enroll or login to your MyBSWHealth account to view account balances and statements, setup a payment plan or enroll in paperless statements.
Other payment options:
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Pay by mail
To ensure that your payment is properly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, be sure to include your account number on the check or money order.
Please mail payment to the address listed on your statement.
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Pay by phone
Call 1.800.994.0371 to make a payment. Payments can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day.
If you need to speak to someone about a Baylor Scott & White bill from our hospitals or clinics, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM.
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Pay in person
Payments can be made in person at the facility where you received services.
Financial assistance
At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a member of our team at any time before, during or after care is received.
An automated teller machine (ATM) is available in the Emergency Department waiting room.
The Baylor Scott & White Medical Center – Lake Pointe is a vital part of the east Dallas community. We are deeply committed to giving back by caring for our patients, providing educational opportunities and participating in local events for Forney, Greenville, Rockwall, Rowlett, Wylie and surrounding communities.
We take an active role in sponsoring, hosting, facilitating and participating in many community activities and initiatives. We have a presence at a number of events throughout the area and support several local organizations. We look forward to working with you in the community through participating in one of the following events.
Read our hospitals' reports on community benefits to learn more.
View our community benefit reportThe Pointe Café
The cafeteria is located on the first floor of Tower 1 near the north entrance. It is open to all employees, physicians, guests and visitors and provides a wide range of food and beverages options for your enjoyment including a fresh fruit and salad bar, variety of panini sandwiches, a variety of take-out items, a grill and a hot entrée station featuring self-serve breakfast and home made lunch entrées.
Hours
- Breakfast: 6:30 AM - 2:00 PM on weekdays
- Lunch: 11:00 AM - 1:30 PM on weekdays; 11:00 AM - 1:00 PM on weekends
- Dinner is not served in the Lake Pointe Café.
Coffee Bar
The Coffee Bar is located on the first floor of Tower 1 near the north entrance. We proudly brew Starbucks coffee and offer an assortment of snack items.
Hours
- Monday-Friday, 7:30 AM - 9:30 PM
Vending machines
Vending machines are located in the café seating area and are available 24/7.
Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.
Estimate your cost of careWe proudly brew Starbucks coffee and offer a wide range of gifts including baby gifts, Grab and Go snacks and candy, gifts and jackets with the Baylor Scott & White Health logo and fresh flowers. Stop by and see us on the first floor of Tower 1, across from The Pointe Café
Hours:
- Monday-Friday: 7:00 AM - 7:00 PM
- Saturday and Sunday: 6:30 AM - 2:00 PM
Please call 972.520.9150 for more information.
You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.
Request your medical recordsBecause our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.
Nominate an employeePlease speak with your nurse if you or a family member needs to speak with a chaplain.
The chapel is located on the first floor of the hospital, near surgery check-in for meditation and prayer all hours of the day, every day of the week.
We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our volunteers to get involved and make a difference.
Become a volunteer