Our full-service acute care hospital is dedicated to providing quality healthcare to our community. We’re a not-for-profit hospital and have been caring for our community since 2004.

We have 160 licensed beds and offer a broad range of services, including oncology, digestive disease, weight loss surgery, scoliosis, gastroenterology, orthopedics, pulmonology, neurology, neurosurgery and interventional radiology.

More about us

  • Visitor hours

    After-hours visitation

    9:00 PM - 5:00 AM each day

    To obtain visitor passes for after-hour periods, please contact your nurse. Those requiring entry after 9:00 PM can enter through the Emergency Department and must have nursing approval. You will need to sign-in at the security office in the Emergency Department waiting area. Security escorts are available 24 hours a day. To request a security escort to a parking area, or to request other police or security assistance call 469.814.4444 (4.4444 from in-house phones).

  • Parking

    Free guest parking is available for patients and visitors 24 hours a day, seven days a week in the Guest Parking Garage or via the Free Valet Service located at the front entrance of the hospital, Medical Pavilion 1 and Medical Pavilion 2.

    Medical Pavilion 1 hours

    • Monday-Friday: 8:00 AM - 6:00 PM

    Medical Pavilion 2 hours

    • Monday-Friday: 7:30 AM - 5:30 PM

    Hospital hours

    • Monday-Friday: 5:45 AM - 6:30 PM
  • Phone directory

    Please call the operator at 469.814.2000 and they can assist with connecting you to the person or department you need at Baylor Scott & White Medical Center – Plano. Or view our full phone directory.

  • Prescription fills

    The Baylor Scott & White Pharmacy #109 is conveniently located on the second floor in Professional Office Building II.

    Refill prescriptions online

Medical services

​​​​​​​​​​​​​ Baylor Scott & White Health offers expertise and treatment options conveniently located near you.  

Allergy and immunology

Our allergists and immunology specialists help identify your allergy triggers and manage through a variety of treatment options to address your symptoms to common allergies, including:

  • Allergies
  • Allergic reactions to insect stings 
  • Asthma
  • Chronic cough
  • Drug allergies
  • Eczema (atopic dermatitis)
  • Food allergies
  • Hives (urticaria)
  • Recurring infections
  • Rhinitis

Read more about allergy and immunology care

Back and neck care

Whether you need to get to the source of your back and neck pain or want a second opinion, our center gives you streamlined access to nonsurgical and surgical treatments for back and neck pain that are personalized to you. With an initial virtual appointment, we provide a fast, convenient way to evaluate your symptoms and connect you with the type of care that fits your needs.

To care for you, we offer a full range of conservative care options as well as diagnostic services and treatments for all areas of back and neck pain. Our back and neck center team includes numerous specialists near you, with back and neck center participating providers located in Collin, Dallas, Denton, Hunt and Rockwall Counties.

Learn more about the Back and Neck Center

Cancer care

Our goal is to give you and your family the physical, emotional and spiritual support you need during your cancer journey.

To help care for you, we provide:

  • Treatment for all types of cancer
  • Education and support programs
  • Research and clinical trials
  • Screening and prevention
  • Genetic counseling
  • Support services including nutrition, pastoral care and social work

About our cancer care services

Cosmetic and plastic surgery

Our cosmetic and plastic surgeons provide nonsurgical and surgical procedures to reshape normal structures of the body to improve appearance (reconstruction improves function) based on your unique needs and circumstances, including:

  • Body contouring surgery
  • Breast augmentation (including breast implants)
  • Breast lift (mastopexy)
  • Buttock augmentation
  • Ear setback surgery (otoplasty)
  • Eyelid lift (blepharoplasty)
  • Facelift (rhytidectomy)
  • Fat removal (liposuction)
  • Laser procedures (e.g. for removal of age spots, tattoos, unwanted hair)
  • Nose services (rhinoplasty)
  • Reconstructive procedures on parts of body caused by congenital defects, development abnormalities, trauma, tumors, or disease / infection
  • Skin pigmentation treatment
  • Spider vein treatment 
  • Tummy tuck (abdominoplasty)

Learn more about cosmetic, plastic and reconstructive surgery

Critical and intensive care

Our critical and intensive care specialists treat a wide variety of life-threatening injuries, illnesses and heart issues through surgical treatments and interventions, medication and life support in specialized care units in our hospitals, including:

  • Cardiac Intensive Care Unit (CICU)
  • Cardiothoracic Intensive Care Unit (CTICU)
  • Medical Intensive Care Unit (MICU)
  • Neonatal Intensive Care Unit (NICU)
  • Pediatric Intensive Care Unit (PICU)
  • Surgical Trauma Intensive Care Unit (STICU)

Read more about critical and intensive care units

Dentistry and oral surgery

Our dentists and oral surgeons provide routine oral care in outpatient clinics and specialty surgeries for a variety of tooth and mouth related conditions, including:

  • Cysts and tumors
  • Diseases of the jaw and mouth
  • Extractions
  • Facial trauma
  • Gum disease
  • Impacted teeth
  • Temporomandibular joint (TMJ) syndrome

Learn more about dentistry and oral surgery


Our dermatologists diagnose, manage, and treat skin, hair, and nail diseases and disorders, including:

  • Acne
  • Actinic keratosis
  • Dermatitis
  • Eczema
  • Psoriasis
  • Rosacea
  • Skin cancer
  • Skin infections
  • Warts

Read more about our dermatology services

Digestive diseases

Our gastroenterologists and digestive disease specialists can help you, providing a full spectrum of care for patients with concerns involving the esophagus, stomach, small bowel, colon, rectum, gallbladder, pancreas, and liver.

Example services and procedures we offer include:

  • Abdominal and endoscopic ultrasound
  • Colonoscopy
  • Endoscopic retrograde cholangiopancreatography (ERCP)
  • Fecal transplant
  • Evaluation of liver transplant candidates
  • Percutaneous liver biopsy
  • Placement of external feeding tubes (gastrostomy)
  • Treatment of pancreatic diseases

Common digestive diseases we treat include:

  • Acid reflux
  • Crohn's disease
  • Colon polyps
  • Liver diseases
  • C. diff
  • Gastroesophageal reflux disease (GERD)
  • Heartburn
  • Hepatitis
  • Irritable bowel syndrome (IBS)
  • Swallowing disorders

Read more about our digestive disease services

Ear, nose and throat

Our otolaryngologists or ear, nose, and throat (ENT) specialists diagnose, manage, and treat a variety of conditions affecting parts and soft tissues of the head and neck, including:

  • Acute and chronic infections of the external middle and inner ear 
  • Allergies
  • Balancing disorders 
  • Benign and malignant tumors of the temporal bone ear canal and auricle 
  • Cholesteatoma
  • Cold
  • Deafness
  • Influenza
  • Nasal polyps
  • Nasal septum issues
  • Otosclerosis
  • Sleep apnea
  • Snoring
  • Stenosis of the ear canal
  • Tumors of the temporal bone and base of the skull
  • Vertigo/dysequilibrium

Read more about ear, nose and throat treatment

Emergency care

In an emergency, it’s important to make the right choices. This starts with knowing where to go—Baylor Scott & White Medical Center – Plano.

You have several regional options for emergency care. But at Baylor Scott & White – Plano, we offer prompt, quality care with a personal touch. Here’s how:

  • Certified as a Primary Stroke Center by the Joint Commission and the American Heart Association, the American Stroke Association and the Joint Commission.
  • Recognized by the American Heart Association for stroke care with the Gold Plus Award.
  • Board-certified emergency physicians on our medical staff are trained in all aspects of emergency care.
  • Physician’s assistants and nurse practitioners treat less urgent situations during peak hours, helping you get treatment more quickly.
  • Our typical emergency department wait times are four to six times shorter than the national average.
  • Our emergency X-ray room offers rapid results without you ever leaving the emergency department.
  • Our high-tech facility allows us to handle everything from broken bones to strokes and other critical illnesses and injuries.
  • When seconds count, you can count on us. But don’t take our word for it. Our quality measurement scores show that we score better than national, state and local hospitals in giving the right
  • Treatments at the right time. And Baylor Scott & White – Plano has been recognized for its care by numerous state and national associations.

Learn more about emergency care


Our endocrinologists provide consultation, diagnosis, and management of endocrine and metabolic diseases. Endocrine disorders involve the body's over or underproduction of certain hormones, while metabolic disorders affect the body's ability to process certain nutrients and vitamins.

Conditions we treat include, but not limited to:

  • Diabetes
  • High blood cholesterol and triglycerides
  • Obesity
  • Osteoporosis
  • Ovarian disorder, such as polycystic ovarian syndrome (PCOS)
  • Parathyroid gland disorders
  • Pituitary and adrenal disorders
  • Thyroid gland disorders

Some procedures and tests we offer include:

  • Bone density testing
  • Continuous glucose monitoring
  • Insulin pump therapy
  • Thyroid fine needle biopsies and ultrasound

Read more about our endocrinology services

Eye care

Our ophthalmologists and optometrists diagnose, manage, and innovatively treat routine and specialty eye conditions and diseases, including:

  • Age-related macular degeneration (AMD)
  • Cataracts
  • Corneal diseases
  • Diabetic retinopathy
  • Glaucoma
  • Refractive errors (astigmatisms, farsightedness, and nearsightedness)
  • Retinal diseases

Learn more about ophthalmology and optometry

Foot care

Podiatrists on the medical staff at Baylor Scott & White Health diagnose, evaluate and treat a wide range of conditions that affect the foot, ankle and lower leg. Podiatrists are also part of a medical team that addresses more complex health concerns such as diabetes, arthritis and sports injuries.

Common conditions treated include:

  • Painful calluses
  • Ingrown toenails
  • Neuromas
  • Warts
  • Flat feet
  • Joint problems such as:
    • Arthritis
    • Hammertoes
    • Bunions
  • Biomechanics/sports injuries:
    • Sprains
    • Overuse syndromes
    • Heel pain
  • Conditions requiring custom orthotics and bracing

About our foot care services

Heart and vascular

Our cardiologists, cardiovascular surgeons, and other heart and vascular specialists study, prevent, diagnose and innovatively treat through state-of-the-art technology and breakthrough techniques advanced heart and vascular conditions, including: 

  • Advanced heart failure
  • Arrhythmia
  • Angina (chest pain)
  • Aneurysm
  • Cardiomyopathy
  • Congenital heart disease
  • Congestive heart failure
  • Coronary artery disease 
  • Heart attack
  • Heart valve disease
  • High blood pressure
  • High cholesterol
  • Peripheral vascular disease (PVD)
  • Pericarditis 

Learn more about heart and vascular care


Our hematologists specialize in the diagnosis, evaluation, and treatment of blood disease and disorders, including:

  • Anemia
  • Benign monoclonal gammopathy
  • Bleeding
  • Coagulopathies
  • Clotting problems
  • Erythrocytosis
  • Infection
  • Leukocytosis
  • Lymphohistiocytic disorders
  • Pancytopenia
  • Sickle cell disease
  • Thrombocytosis
  • Thrombocytopenia
  • von Willebrand disease

Read more about hematology and blood diseases

Imaging and radiology

Imaging procedures are one of the most useful tools for diagnosing a range of illnesses and conditions. Baylor Scott & White – Plano offers patients many advanced medical imaging procedures at several area locations.

Whether it’s through the full support of the hospital’s outpatient services or through those offered by our joint venture partner, Touchstone Imaging, you can expect quality care and quick results.

All imaging procedure results are read and returned by our highly experienced team of board-certified radiologists on our medical staff within 24 hours – usually the same day. In addition, we are accredited by the American College of Radiology in certain imaging procedures.

Physician offices may call 469.814.5500 to schedule an imaging appointment at Baylor Scott & White – Plano locations. To schedule at a Touchstone Imaging location, view a list of local outpatient facilities.

Comprehensive imaging and radiology services offered through the Radiology Department on the Baylor Scott & White – Plano main campus include:

  • Arthrogram
  • CT scan
  • Interventional radiology
  • MRI
  • Myelogram
  • Nuclear Medicine
  • Ultrasound
  • X-ray

Learn more about imaging and radiology

Infectious diseases

Our infectious disease specialists diagnose, manage, study, and innovatively treat diseases caused by bacteria, viruses, parasites or fungi, including:

  • Bacteremia/sepsis
  • Bone and joint infections
  • Central nervous system infections
  • Common cold
  • COVID-19
  • Endocarditis and endovascular infections
  • Fever of unknown origin (FUO)
  • Flu
  • Fungal infections
  • Gastrointestinal infections
  • HIV/AIDS and associated opportunistic infections
  • Infections in immunocompromised patients (transplant, cancer chemotherapy, etc.)
  • Lyme disease
  • Malaria
  • Meningitis
  • Mycobacterial infections
  • Skin and soft tissue infections
  • Tuberculosis
  • West Nile virus
  • Whooping cough

Learn more about infectious disease care

Inpatient medicine and hospitalists

Our hospitalists or inpatient medicine physicians provide care during your full stay at the hospital starting upon your hospital admission and coordinate with your primary care physician and helps with your discharge.

Learn more about inpatient medicine

Mammogram and breast imaging

Our imaging centers use advanced technology to assist physicians on the medical staff at Baylor Scott & White in providing quality care.

Services include:

  • 3D breast ultrasound
  • 3D mammography (available at select locations)
  • Breast cancer risk assessment
  • Breast ultrasound
  • Cyst aspiration
  • Ductogram
  • Full-field digital mammography
  • Image-guided breast biopsy
  • Lesion localization
  • Mammography (screening and diagnostic)
  • Needle localization
  • Positron emission mammography (PEM) (available at select locations)
  • Stereotactic breast biopsy

About our breast imaging services


Our nephrologists and kidney care specialists diagnose, manage, and innovatively treat a variety of conditions affecting the kidneys, including:

  • Abnormal urinalysis
  • Acute kidney injury
  • Amyloidosis
  • Diabetic renal disease
  • Electrolyte disorders
  • Glomerulonephritis
  • Interstitial nephritis
  • Kidney cancer
  • Kidney failure
  • Kidney infections
  • Kidney stones
  • Obstructive/reflux nephropathy
  • Polycystic kidney disease
  • Recurrent urinary tract infections
  • Renal artery stenosis
  • Severe or difficult to control hypertension

Read more about kidney disease


The neurologists, neuroradiologists and neurosurgeons at Baylor Scott & White Health diagnose and treat virtually every kind of neurological disorder and injury. From brain tumors, strokes and aneurysms to head trauma and spinal cord injuries, these experienced physicians on the medical staff have the expertise and technology to improve a patient's quality of life.

About our neuroscience services

Occupational and environmental medicine

Our occupational and environmental medicine specialists reduce work-related disability through accident prevention and to help injured employees return to full work capacity through services, including:

  • Audiograms
  • Drug and alcohol screening
  • Employee physicals
  • Pulmonary function testing
  • Surveillance physicals
  • Travel immunizations
  • X-ray and injury treatment

Learn more about occupational and environmental medicine


Baylor Scott & White is your single resource for musculoskeletal disease, joint pain, traumatic and sports-related injuries and other orthopedic conditions.

To help care for you, we provide:

  • Hand, elbow, wrist surgery
  • Joint replacement
  • Neck, back, spine surgery
  • Orthopedic surgery

About our orthopedic services


Our pulmonologists and lung care specialists study, diagnose, and innovatively treat with advanced technology and rehabilitation offerings acute and chronic respiratory and pulmonary disorders of the lungs, airways and chest, including:

  • Asthma
  • Acute and chronic pulmonary embolism
  • Bronchiectasis
  • Chronic obstructive pulmonary disease (COPD)
  • Cystic fibrosis
  • Emphysema
  • Fungal infections of the lung 
  • Granulomatous lung diseases
  • Hepatopulmonary syndrome
  • Interstitial lung disease
  • Lung cancer
  • Lung transplantation 
  • Pulmonary fibrosis
  • Pulmonary vascular disease 
  • Pulmonary hypertension
  • Pleurisy
  • Pneumonia
  • Sarcoidosis
  • Sleep disorders
  • Smoking cessation
  • Tuberculosis
  • Tuberculous and nontuberculous mycobacterial pulmonary disease

Learn more about lung care

Rehabilitation and physical therapy

Our team of physicians and therapists are dedicated to helping patients find the best way back through nonsurgical therapies from all types of injuries, illness, and acute and chronic conditions, including but not limited to:

  • Musculoskeletal disorders
  • Neurologic disorders and injuries
  • Pediatric neurological and developmental disorders
  • Post-operative care
  • Sports injuries

Read more about our PT and rehab services


Our rheumatologists study, diagnose, and innovatively treat arthritis and other joint, muscle and bone diseases, including:

  • Arthralgias and myalgias
  • Connective tissue disorders
  • Fibromyalgia
  • Gout
  • Lupus
  • Osteoarthritis
  • Polymyalgia rheumatic
  • Polymyositis
  • Psoriatic arthritis
  • Rheumatoid arthritis (including juvenile rheumatoid arthritis)
  • Sarcoid
  • Scleroderma/CREST syndrome
  • Sjogren's syndrome
  • Tendonitis
  • Vasculitis

Read more about rheumatology

Scoliosis care

Our scoliosis care specialists diagnose, study, manage and treat through surgical or non-surgical means curvatures in the spine, including:

  • Adolescent idiopathic scoliosis
  • Adult idiopathic scoliosis
  • Idiopathic scoliosis
  • Infantile idiopathic scoliosis
  • Juvenile idiopathic scoliosis

Learn more about scoliosis care

Sports medicine

The sports medicine surgeons on the medical staff are skilled at repairing all sports-related injuries, from the simple to the complex.

Conditions we treat include:

  • Ankle/foot pain
  • Hand/wrist pain
  • Hip pain
  • Knee pain
  • Shoulder/elbow pain

About our sports medicine services

Supportive palliative care

Our supportive and interdisciplinary palliative care team are trained to help you as you deal with a critical illness or diagnosis and providing complementary supportive services, including:

  • Advance directives
  • Bereavement support
  • Child life program
  • End-of-life planning assistance
  • Individual and family counseling
  • Music therapy
  • Nutrition and speech therapy
  • Occupational therapy
  • Pain management
  • Social work services
  • Spiritual care

Read more about supportive palliative care

Surgical services

At Baylor Scott & White – Plano, we understand surgery can be a scary experience. That's why it's important to choose a hospital where the surgeons on the medical staff have the skill and experience to get you back on your feet again.

More than 40 surgeons on our medical staff treat conditions involving the breast, the female reproductive system, endocrine system, gastrointestinal tract, colon, liver, pancreas and rectum. In addition, our all-RN nursing staff, the majority of whom have advanced degrees, offers quality pre- and post-op care.

Common procedures Baylor Scott & White – Plano performs include:

  • Appendectomy
  • Breast biopsy
  • Colon resection
  • Diagnostic laparoscopy
  • Ear, nose and throat surgery
  • Hernia repair
  • Lysis of adhesions, which removes scar tissue inside the body
  • Mastectomy
  • Reconstructive surgery
  • Thyroid surgery

Robot – Assisted Surgery

daVinci Si® Robot

Baylor Scott & White – Plano has offered robotic surgery longer than any other hospital in Collin County. The new daVinci Si Surgical System, a robotic, camera-guided technology, offers increased precision for delicate or complex surgeries.

Here's how it works: Through 1- to 2-centimeter incisions, your surgeon inserts instruments and a 3D camera, which captures a high-definition image of the surgical site. This allows your surgeon to work with greater control and accuracy. In addition, the hospital offers robotics with fluorescents technology, which helps ensure that all unhealthy tissue is removed during a procedure and that healthy tissue is unaffected.

Use of the daVinci system often results in:

  • Shorter hospital stays
  • Less scarring and pain
  • Faster recovery
  • Lower risk of infection

Baylor Scott & White – Plano currently offers robotic surgery for:

  • Colorectal
  • Gallbladder
  • General surgery
  • Gynecology
  • Men's Health
  • Urology

Once you are scheduled for surgery at Baylor Scott & White – Plano, you will need to schedule pre-operative testing by calling 469.814.5500 between 8:00 AM - 5:30 PM, Monday through Friday.


About our surgical services


Our urologists diagnose, provide essential cancer screenings, and treat conditions and concerns related to the urinary tract and male reproductive organs, including but not limited to:


  • Bladder disorders and cancer
  • Inability to control urination
  • Kidney disorders (including kidney stones)
  • Urethral disorders

Related to male reproductive organs:

  • Erectile dysfunction
  • Infertility
  • Penile disorders and cancer
  • Prostate disorders and cancer
  • Sexually transmitted diseases (STDs)
  • Undescended testicles (cryptorchidism)

Read more about our urology services

Women's health

From screening for common conditions that affect women to advanced medical and surgical care, the healthcare providers at Baylor Scott & White provide the comprehensive services you need as a woman.

Services include:

  • Breast surgery
  • Gynecological surgery
  • Gynecology
  • Hormone replacement therapy

About our women's health services

Weight management

Weight loss surgery, also known as bariatric surgery, is a tool to produce significant weight loss for morbidly obese people. If you have unsuccessfully battled a serious weight problem, Baylor Scott & White Health can help you take control of your health and change your life.

We have devoted the necessary resources to provide you with comprehensive care, including patient education, pre-surgical counseling, advanced surgical options and long-term post-surgical care.

About our weight management services

Wellness and fitness

Whether you're a seasoned athlete, just starting a fitness program, or recovering from and injury or illness, we have the equipment, facilities, classes, and programs to help you succeed. We are focused on your wellness.

Learn more about wellness and fitness care

Wound care

Our multidisciplinary teams who specialist in wound care, hyperbarics, and /or enterostomal therapy work to create a custom and comprehensive treatment plan to a variety of wounds, including:

  • Abdominal stomas
  • Arterial wounds
  • Atypical wounds
  • Diabetic lower extremity wounds
  • Diabetic ulcers
  • Minor burns
  • New or non-healing surgical wounds
  • Non-healing wounds of any kind
  • Pressure ulcers (bed sores)
  • Radiation wounds
  • Traumatic wounds
  • Venous wounds 

Learn more about wound care

Quality and patient safety


The expectation to deliver high-quality, safe care guides our daily decisions and provides a roadmap to achieving excellence in what we do for patients and members.

Baylor Scott & White Health’s quality and safety guiding principles

  1. Achieve zero preventable harm
    Achieve zero preventable harm through unwavering commitment to high reliability practices and procedures
  2. Build a culture of safety
    Reinvigorate a culture of safety as evidenced by top quartile results on standardized, benchmarkable survey instruments
  3. Excel at patient experience
    From the perspective of patients and members, be at least a top quartile performer on established experience surveys
  4. Listen to the patient’s perspective
    Gather feedback on a regular basis from patient and family advisory boards as well as through routine surveillance of social media
  5. Prioritize based on data
    Use data-driven insights to determine improvement activities
  6. Target select national rankings
    Using the best available objective evidence from national ratings such as Centers for Medicare & Medicaid Services (CMS) and US News and World Report, target select rankings among the best performers while having no performers below the median
  7. Develop standard performance/Process improvement method
    Train the organization to continuously identify improvement opportunities, implement solutions, and track progress using a standard and proven methodology
  8. Deploy an electronic health record across the continuum
    Deploy an interoperable electronic health record to facilitate reductions in variation and hardwire delivery of evidence-based therapies across the System
  9. Promote appropriate transparency
    From the perspective of those we serve, share information on aspects of care so that informed patient decisions can be made and shared appropriately within our System to develop patient safety and quality solutions
  10. Disrupt through digital technology
    Deliberately disrupt the status quo processes and practices by incorporating innovations as available, including emerging digital technologies such as artificial intelligence
  11. Maintain focus on outcomes and effective System standards
    Strive to be a learning health system by scrutinizing outcomes, establishing standards and deviating where data suggests required for performance improvement
  12. Enhance the resiliency of team members
    Combat burnout and promote provider wellness and support to reduce detrimental impacts to safety, communication, quality, professionalism and experience

Quality and safety comparative data

For quality and safety performance metrics the links below provide comparative data for publicly reported data. 

Accreditation, certification, and designations

Baylor Scott & White Medical Center at Plano seeks accreditation, certification, and designations from external regulatory agencies to demonstrate our commitment to providing continuous quality and safe care for the patients and communities we serve.  These include:

  • The Joint Commission:
    • Hospital Accreditation
    • Palliative Care Advanced Certification Program
    • Hip & Knee Joint Replacement Core Certification Program
  • Det Norske Veritas (DNV):
    • Comprehensive Stroke Certification
  • American College of Radiology (ACR):
    • Breast Magnetic Resonance Accreditation
    • Magnetic Resonance Accreditation
    • Nuclear Medicine Accreditation
    • Ultrasound Accreditation
  • American College of Surgeons (ACS):
    • Bariatric Surgery Center Accreditation
    • Cancer Program Accreditation
  • American Nurses Credentialing Center (ANCC):
    • Magnet Designation
    • Practice Transition Accreditation Program, with Distinction
  • College of American Pathologist (CAP):
    • Laboratory Accreditation
  • Intersocietal Accreditation Commission (IAC):
    • Echocardiography Accreditation
  • Blue Distinction Centers (BDC) Designation:
    • Bariatric Surgery Comprehensive Center
  • Aetna Institutes of Quality (IOQ):
    • Bariatric Surgery
  • Optum Bariatric Center of Excellence


At Baylor Scott & White Medical Center at Plano, we are proud of the national and local recognition we receive. It means our efforts toward healthcare excellence are not going unnoticed. But it's not about us. It's about you and the confidence you find in turning to an award-winning hospital for your family's care.

  • American Heart Association:
    • Get with the Guidelines – Stroke: Honor Roll Elite
    • Type 2 Diabetes Honor Roll
  • U.S. News and World Report:
    • High Performing rating in:
      • Chronic Obstructive Pulmonary Disease (COPD)
      • Kidney Failure
      • Pneumonia
      • Stroke
  • Leapfrog Hospital Safety Grade: A (Spring 2023)
  • CMS Star Rating: 5 Stars (July 2023)

Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information before scheduling your visit/procedure.
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    Choice POS II
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    Children's Medical Center Employee Plan
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    Ambetter Essential Care - Bronze
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Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is correctly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, include your account number on the check or money order.

    Please mail the payment to the address listed on your statement.

  • Pay by phone

    Call 1.800.994.0371 to make a payment. Payments can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day.

    If you need to speak to someone about a Baylor Scott & White bill from our hospitals or clinics, our Customer Service department can take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM.

  • Pay in person

    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a team member before, during or after care is received.

View financial assistance options

Mobile makes it easy
Just like we make it easy to get care when your child is sick or injured, our top-rated app, MyBSWHealth, can simplify keeping them healthy. The app lets you book appointments, message your pediatrician, view your child’s medical records and schedule virtual same-day care from your computer, smartphone or tablet.
Text BETTER to 88408

More helpful information

​​​​​​​​​​​​​​​​​​​​​​​​​​Here's more information to help with your visit to our campus.


An automatic teller machine (ATM) is available on the first floor across from the registration desk.

Community involvement

At Baylor Scott & White Medical Center – Plano, we not only serve our patients, we go beyond the walls of the hospital to make a difference in our community at health fairs, community events and at local employers. Lending a hand to meet the needs of our community shows Baylor Scott & White – Plano’s commitment to quality, compassionate care.

View our community benefit report

Community outreach program

To learn more about our community outreach program or if you would like Baylor Scott & White – Plano to be at your next event, contact our marketing manager via email or at 469.814.2109.

Email marketing

Community support application

If you are looking for financial support from Baylor Scott & White – Plano for your non-profit organization, please fill out our online community support application.

Complete the community support application

Concierge and information desk

At the Concierge Desk you will find volunteers available Monday-Friday, 6:00 AM - 6:00 PM, and Saturday-Sunday, 9:00 AM - 3:00 PM, to answer questions or assist you with any needs you may have.

In addition, the following are available upon request at the Concierge Desk:

  • Listings of area restaurants and hotels
  • Coloring books
  • Playing cards
  • Crossword puzzles
  • Magazines

Dining options

Vista Café

Located on the Garden level.


  • Monday-Friday: 6:30 AM - 6:30 PM
  • Saturday and Sunday: 6:30 AM - 2:30 PM

Alliance Bistro

 Located near the Gift Shop on the first floor, serves light snacks and proudly brews Starbucks® coffee.


  • Monday-Friday: 6:30 AM - 7:00 PM

Room service

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. An executive chef trained in the dietary needs of patients strives to prepare foods that are pleasing to the eyes and the taste buds.

Meals are served to patients between 7:00 AM - 7:00 PM. You may select your own menu items from the menu and then dial 44.6777 to place your order with the room service assistant.

Family members or friends may have a guest meal tray delivered to the patient's room for $10.

Vending machines

Vending machines for snacks and beverages are located in the Emergency Department lobby and on the Garden Level. They are available 24 hours a day.

Estimate your cost of care

Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.

Estimate your cost of care

Gift shop

The Inspirations Gift Shop

Located on the first floor, the shop has gift items, jewelry, greeting cards, candy, toiletries and balloons.

Please call the Inspirations Gift Shop at 469.814.6798 for additional information or to place an order.

Medical records

You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.

Request your records

Nursing accomplishments

Our nurses are dedicated to the care of a diverse community of patients. As members of our front line care team, they take pride in seeking opportunities to provide a higher level of care.

View nursing accomplishment

Patient greetings

Brighten the day of a patient with an eGreeting—a personal message hand-delivered to your loved one.

Send a patient a greeting

Recognize an employee

Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.

Nominate an employee

Spiritual care

We believe that total patient care includes care for the spiritual health as well as the physical and emotional health of each patient. Pastoral Services staff (call 469.814.2700) are available to assist patients and families. Your priest, minister, rabbi, or faith community leader is also welcome to visit you while you are here. There is a chapel on campus that is open during the day and is available to you anytime for prayer and contemplation. Chaplains are available during normal business hours Monday through Friday and for emergent concerns after hours and on weekends. Please ask your nurse to contact the Chaplain for you after normal business hours.

Visitor guidelines

Visits from relatives and friends can play an important part in your recovery; however, they can also be tiring. It is in your best interest that you get all of the rest that you can while in the hospital. If you feel uncomfortable asking people to limit their visits, you might ask a family member or friend to coordinate your visits for you. We do have some requests of our visitors:

Visiting regulations

Following are general guidelines for visitors:

  • Visitors may not smoke on the Baylor Scott & White – Plano campus.
  • Visitors should dress appropriately and must wear shirts and shoes.
  • No more than two visitors are allowed at the bedside at one time.
  • People with colds, sore throats or any contagious diseases should not visit patients.
  • For the comfort of all our patients, visitors should maintain a quiet environment and avoid unnecessary noise. Please limit cell phone usage to family lounge areas only.
  • Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
  • Liberal visiting arrangements may be made for families of surgical patients on the day of surgery.
  • Children under the age of 12 should be supervised by an adult when visiting.


Where will I sleep?

  • Patient rooms on our medical/surgical, progressive care and oncology units are equipped with chairs or couches that fold into beds for guests to sleep on.
  • For guests staying overnight with a patient in the ICU, guests may utilize the ICU family lounge, which is equipped with chairs that fold into beds.

What gifts am I allowed to bring my patient?

  • Visitors should check with the patient's nurse before bringing gifts of food or drink to patients to ensure it is appropriate.
  • Fresh flowers and plants are not allowed in the ICU or the oncology unit.
  • Balloons are not allowed in the ICU unit.

Is there a refrigerator I can use?

A Visitors' Lounge, equipped with a refrigerator and microwave, is available on each patient floor, allowing family members to accept visitors and stay close without compromising the patient during their recovery.

Where should I park?

Upon arrival at Baylor Scott & White – Plano, please use the free parking garage located west of the main entrance or free valet service and enter the facility through the front door.

Where can I pray or visit with a chaplain?

  • The chapel is located on the first floor across from the Gift Shop and is open 24 hours a day to patients and guests, seven days a week for prayer and reflection.
  • Members of the Pastoral Care team are available to assist you, whatever your religious persuasion. To request a visit by a member of the Pastoral Care team, please contact your nurse or call 469.814.2700.
  • Your priest, minister or rabbi is always welcome to visit you while you are a patient at Baylor Scott & White – Plano.

Visitor lounges

The day surgery family lounge and waiting area is located on the second floor.

The ICU family lounge is located on the third floor.

A lounge is available on each patient floor, allowing family members to accept visitors and stay close without compromising the patient during their recovery.

Designated waiting areas are available for families of patients in the critical care units, the Emergency Department and Day Surgery.

Volunteer with us

We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our volunteers to get involved and make a difference.

Become a volunteer