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Baylor Scott & White Medical Center Plano

Visit Us
Hours
Open 24 Hours
Open 24 Hours

Tools & Resources

Our services are designed with you in mind so managing your healthcare needs is as simple as possible.

  • Parking
  • Dining Options
  • Gift Shop
  • Concierge and Information Desk
  • Visitor Lounge
  • ATMs
  • Spiritual Care
  • Visiting Hours
  • MyBSWHealth
  • Financial Assistance
  • Insurance Accepted
  • Medical Records
  • Prescription Refills

Parking

Free guest parking is available for patients and visitors 24 hours a day, seven days a week in the Guest Parking Garage or via the Free Valet Service located at the front entrance of the hospital, Medical Pavilion 1 and Medical Pavilion 2.

Medical Pavilion 1 Hours
Monday-Friday:  8:00 AM - 6:00 PM

Medical Pavilion 2 Hours
Monday-Friday: 7:30 AM - 5:30 PM

Hospital Hours
Monday-Friday: 5:00 AM - 6:30 PM

Dining Options

Vista Café

Located on the Garden level.

Hours
Monday-Friday: 6:30 a.m. - 6:30 p.m.
Saturday and Sunday: 6:30 a.m. - 2:30 p.m.

Alliance Bistro 

Located near the Gift Shop on the first floor, serves light snacks and proudly brews Starbucks® coffee.

Hours
Monday-Friday: 6:30 a.m. - 7 p.m.

Room Service

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. An executive chef trained in the dietary needs of patients strives to prepare foods that are pleasing to the eyes and the taste buds.

Meals are served to patients between 7 a.m. - 7 p.m. You may select your own menu items from the menu and then dial 4.6777 to place your order with the room service assistant. For the daily menu, please call 4.FOOD. 

Family members or friends may have a guest meal tray delivered to the patient's room for $10. 

Vending Machines

Vending machines for snacks and beverages are located in the Emergency Department lobby and on the Garden Level. They are available 24 hours a day.

 

Gift Shop

The Inspirations Gift Shop

Located on the first floor, the shop has gift items, jewelry, greeting cards, candy, toiletries, balloons and flowers. 

Please call the Inspirations Gift Shop at 469.814.6798 for additional information or to place an order.

Hours
Monday-Friday: 9:00 AM - 4:00 PM

Saturday: 10:00 AM - 2:00 PM

Concierge and Information Desk

At the Concierge Desk you will find volunteers available Monday-Friday, 6 a.m. - 6 p.m., and Saturday-Sunday, 9 a.m. - 6 p.m., to answer questions or assist you with any needs you may have.

In addition, the following are available upon request at the Concierge Desk:

  • Listings of area restaurants and hotels
  • Coloring books
  • Playing cards
  • Crossword puzzles
  • Magazines
 

Visitor Lounge

The day surgery family lounge and waiting area is located on the second floor.

The ICU family lounge is located on the third floor.

A lounge is available on each patient floor, allowing family members to accept visitors and stay close without compromising the patient during their recovery.

Designated waiting areas are available for families of patients in the critical care units, the Emergency Department and Day Surgery.

ATMs

An ATM machine is located on the first floor across from the Registration desk.

Spiritual Care

We believe that total patient care demands attention to the spiritual, as well as the physical and emotional needs of each patient. Members of the Pastoral Services (call ext. ​4.2700) staff are available to assist you, whatever your religious persuasion. Your priest, minister or rabbi is always welcome to visit you while you are here.

There are two chapels on the campus and both are open 24 hours a day, seven days a week, for prayer and contemplation. Chaplains are available during normal business hours Monday through Friday and for emergent concerns after hours and on weekends. Please ask your nurse to contact the Chaplain after normal business hours.

Visiting Hours

Visitors can be good medicine for patients. To enhance the quality of care and the security of our patients and employees, we have established an after-hours visitation policy. After-hours visitation is effective 9 p.m. - 5 a.m. each day.

To obtain visitor passes for after-hour periods, please contact your nurse. Those requiring entry after 9:00 PM can enter through the Emergency Department and must have nursing approval. You will need to sign-in at the security office in the Emergency Department waiting area.

Security escorts are available 24 hours a day. To request a security escort to a parking area, or to request other police or security assistance call 469.814.4444 (4.4444 from in-house phones.)

MyBSWHealth

MyBSWHealth is a online tool where you can communicate with your providers, schedule an appointment, access and manage your family’s health.

Financial Assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of financial counselors is here to help. We encourage you to speak to a member of our team at any time – before, during or after care is received.

Insurance Accepted

Baylor Scott & White has established agreements with several types of insurances in an effort to make sure your health needs are covered.

To verify whether your insurance plan covers services rendered at Baylor Scott & White Health, contact your insurance provider directly by visiting your provider's website or calling the phone number listed on your insurance identification card.

Medical Records

You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.

Prescription Refills

The Baylor Scott & White Pharmacy #109 is conveniently located on the 2nd floor in Professional Office Building II.

Medical Services

Baylor Scott & White Health offers expertise and treatment options conveniently located near you.

  • Allergy and Immunology
  • Anesthesiology
  • Back and Spine Care
  • Behavioral and Psychological Health
  • Breast Imaging
  • Cancer Care
  • Cosmetic and Plastic Surgery
  • Critical and Intensive Care
  • Dentistry and Oral Surgery
  • Dermatology
  • Diabetes Care
  • Digestive Diseases
  • Ear, Nose and Throat
  • Emergency Care
  • Endocrinology
  • Eye Care
  • Foot Care
  • Heart and Vascular Care
  • Hematology
  • Imaging and Radiology
  • Infectious Diseases
  • Inpatient Medicine and Hospitalists
  • Kidney Disease
  • Lung Care
  • Men's Health
  • Neuroscience
  • Occupational and Environmental Medicine
  • Orthopedics
  • Rehabilitation and Physical Therapy
  • Rheumatology
  • Scoliosis Care
  • Sports Medicine
  • Supportive Palliative Care
  • Surgical Services
  • Urology
  • Weight Management and Surgery
  • Wellness and Fitness
  • Women's Health
  • Wound Care

Allergy and Immunology

We have allergy and immunology specialists on the medical staff who can help identify your allergy triggers and manage your symptoms.

Conditions treated include:

  • Allergies
  • Asthma
  • Rhinitis
  • Chronic cough
  • Hives (urticaria)
  • Eczema (atopic dermatitis)
  • Recurring infections
  • Food allergies
  • Drug allergies
  • Allergic reactions to insect stings

Anesthesiology

Anesthesiologists are trained in the safe delivery and management of medications that put you to sleep temporarily and help manage your discomfort during recovery. Anesthesiology specialists are skilled in the delivery and management of medications to ensure you are properly sedated during your operation and are comfortable afterwards.

Anesthesiology is used for:

  • Minimally invasive procedures
  • Traditional procedures
  • Some dental procedures
  • Pain management

Back and Spine Care

Baylor Scott & White Health offers sophisticated solutions for back pain. Here, you have access to expert healthcare professionals, such as physical and occupational therapists, as well as physicians on the medical staff.

We provide both surgical and non-surgical treatment for conditions that include, but are not limited to:

  • Arthritis of the spine (osteoarthritis, rheumatoid)
  • Bone spurs and overgrowths
  • Degenerative disc disease (cervical, thoracic, lumbar)
  • Herniated discs (cervical, thoracic, lumbar)
  • Myofascial pain (inflammation of muscles and ligaments)
  • Osteoporosis of the spine
  • Pinched nerves
  • Sciatica
  • Spinal deformities (scoliosis, kyphosis)
  • Spinal injuries
  • Spinal stenosis (narrowing of spinal canal)
  • Spine trauma or fractures
  • Spine tumors

Behavioral and Psychological Health

Baylor Scott & White Health offers care for those needing mental health services. We aim at helping you develop strategies for coping with illness, improve health outcomes, enhance quality of life and overcome emotional problems associated with illness. 

Some common conditions treated include:

  • Attention Deficit Hyperactivity Disorder (ADHD)
  • Depression
  • Anxiety disorders (OCD, panic, phobias)
  • Binge or compulsive overeating​
  • Coping with chronic illness
  • Grief/bereavement
  • Substance abuse​

Breast Imaging

Our imaging centers use advanced technology to assist physicians on the medical staff at Baylor Scott & White in providing quality care.

Services include:

  • Breast ultrasound
  • 3-D breast ultrasound
  • Cyst aspiration
  • Ductogram
  • Breast cancer risk assessment
  • Image-guided breast biopsy
  • Stereotactic breast biopsy
  • Lesion localization
  • Mammography (screening and diagnostic)
  • 3-D mammography (available at select locations)
  • Full-field digital mammography
  • Needle localization
  • Positron emission mammography (PEM) (available at select locations)

Cancer Care

Our goal is to give you and your family the physical, emotional and spiritual support you need during your cancer journey.

To help care for you, we provide:

  • Treatment for all types of cancer
  • Education and support programs
  • Research and clinical trials
  • Screening and prevention
  • Genetic counseling
  • Support services including nutrition, pastoral care and social work

Cosmetic and Plastic Surgery

Cosmetic surgery includes everything from body lifts to breast augmentation to liposuction. These procedures can be nonsurgical or surgical and reshape normal structures of the body ​to improve appearance. We work with you to help determine the right procedure for you based on your unique needs and circumstances, and your privacy is always a priority.​

Reconstructive surgery is performed on parts of the body caused by congenital defects, developmental abnormalities, trauma, infection, tumors or disease. It is generally performed to improve functions but may also be done to approximate a normal appearance.

Critical and Intensive Care

Baylor Scott & White Health offers advanced care for the most serious injuries and illnesses. Our critical and intensive care teams are here to not only provide quality care for the patient, but also to offer a supportive environment for family members and loved ones.

Critical and intensive care treats a wide variety of life-threatening injuries, illnesses and heart issues. Surgical treatments and interventions, medication and life support are all offered depending on the situation.

Dentistry and Oral Surgery

Baylor Scott & White Health offers dentistry and oral surgery services for children and adults. 

Care is provided by specialists on the medical staff including general dentists, oral and maxillofacial surgeons and prosthodontists who can treat:

  • Impacted teeth
  • Extractions
  • Facial trauma
  • ​​​TMJ (temporomandibular joint) syndrome​
  • Cysts and tumors
  • Diseases of the jaw and mouth
  • Gum disease

Dermatology

Baylor Scott & White Health is dedicated to delivering comprehensive care for skin disorders. Our dermatology care locations are equipped with innovative technology, and we have experienced dermatologists on the medical staff who specialize in skin, hair and nail disease to provide you with personalized care.

Some common skin conditions treated by the dermatologists on the medical staff include:

  • Acne​​
  • ​​Dermatitis
  • Psoriasis​
  • ​Rosacea
  • Skin cancer​
  • ​Warts​
  • Actinic keratosis
  • Eczema​​
  • Skin infections

Diabetes Care

Baylor Scott & White Health provides a comprehensive approach to the care of patients with diabetes. We offer services related to cardiology and pulmonology for heart and lung care, neurology for nervous​ system care​, nephrology for kidney care, ophthalmology to prevent vision loss, orthopedics ​and physical medicine and rehabilitation and podiatry to maintain foot health.

Digestive Diseases

At Baylor Scott & White, we are committed not only to diagnosing and treating your digestive conditions and diseases but also helping you make lifestyle adjustments.

To help care for you, we provide:​​​​

  • Advanced diagnostic technology
  • Colonoscopy
  • Treatment for a variety of digestive conditions
  • Education and support programs
  • Research and clinical trials
  • Heartburn and acid reflux center

Ear, Nose and Throat

If you're battling a balance disorder, having trouble hearing or simply sick of seasonal allergies, Baylor Scott & White can help you or your family with treatment.​

Conditions treated include:

  • Influenza
  • Cold
  • Allergies
  • Nasal polyps
  • Nasal septum issues
  • Snoring
  • Sleep apnea
  • Vertigo/dysequilibrium
  • Tumors of the temporal bone and base of the skull
  • Acute and chronic infections of the external middle and inner ear
  • Deafness
  • Otosclerosis
  • Cholesteatoma
  • Stenosis of the ear canal
  • Benign and malignant tumors of the temporal bone ear canal and auricle

Emergency Care

From chest pain to snake bites, you can count on us to provide you with quality emergency care 24 hours a day, seven days a week. If you are experiencing a medical emergency, call 911 immediately.

Endocrinology

Endocrinologists on the medical staff at Baylor Scott & White Health study and treat problems with the glands. Baylor Scott & White is com​mitted to ongoing research, innovative treatment and the development of management programs to help treat diabetes.

Some common conditions treated by endocrinologists on the medical staff include:

  • ​Diabetes
  • Hypogonadism
  • Lipid disorders
  • High blood cholesterol and triglycerides
  • ​Obesity
  • Osteoporosis
  • Parathyroid calcium disorders
  • Pituitary and adrenal disorders
  • Thyroid diseases

Eye Care

There are many disorders of the eye that require clinical care by a physician or other healthcare professional. Our eye care team includes ophthalmologists and optometrists on the medical staff.

Some common conditions treated include:

  • Age-related macular degeneration​ (AMD)
  • Cataracts​
  • Corneal diseases
  • Diabetic retinopathy​
  • Glaucoma​
  • Refractive errors​ (astigmatism, farsightedness and nearsightedness)​
  • Retinal diseases

Foot Care

Podiatrists on the medical staff at Baylor Scott & White Health diagnose, evaluate and treat a wide range of conditions that affect the foot, ankle and lower leg. Podiatrists are also part of a medical team that addresses more complex health concerns such as diabetes, arthritis and sports injuries.

Common conditions treated include:

  • Pai​nful calluses
  • Ingrown toenails
  • Neuromas
  • Warts
  • Flat feet
  • Joint problems such as:
    • Arthritis
    • Hammertoes
    • Bunions
  • Biomechanics/sports injuries:
    • Sprains
    • Overuse syndromes
    • Heel pain
  • Conditions requiring custom orthotics and bracing

Heart and Vascular Care

Our team of cardiologists, surgeons, interventional radiologists on the medical staff and healthcare professionals works together to provide you quality care for a range of heart and vascular conditions.

We offer a comprehensive program that includes heart disease prevention, advanced diagnosis and treatment options and continued care and support for patients living with heart and vascular conditions.

Our services include:

  • Cardiac rehabilitation
  • Cardiology
  • Electrophysiology
  • Heart failure
  • Vascular care

Hematology

Hematologists on the medical staff at Baylor Scott & White Health specialize in the diagnosis, evaluation and treatment of blood diseases. The most common reason to see a hematologist specializing in benign (non-cancerous) hematology is blood disorders.

Some common blood disorders treated by hematologi​sts include:

  • Bleeding
  • Clotting problems
  • Infection
  • Anemia
  • Benign monoclonal gammopathy
  • Coagulopathies
  • Erythrocytosis
  • Leukocytosis
  • Lymphohistiocytic disorders
  • Pancytopenia
  • Sickle cell disease
  • Thrombocytosis
  • Thrombocytopenia
  • von Willebrand disease

Imaging and Radiology

Advanced imaging technology provides clearer pictures for radiologists and other specialty physicians on the medical staff to provide a more accurate diagnosis that leads to a customized treatment plan, if needed, to start the healing process.​​

Our imaging centers use advanced technology to assist physicians on the medical staff at Baylor Scott & White in providing quality care.

Infectious Diseases

Baylor Scott & White Health has physicians on the medical staff certified by the American Board of Internal Medicine in both infectious diseases and internal medicine. Infectious disease physicians are also trained in outpatient antibiotic infusion and travel medicine.

Some common infectious diseases include:

  • Fever of unknown origin (FUO)
  • Fungal infections
  • Gastrointestinal infections
  • HIV/AIDS and associated opportunistic infections
  • ​Mycobacterial infections​​
  • Skin and soft tissue infections
  • Common cold
  • Meningitis
  • Flu
  • ​Lyme disease​
  • Malaria
  • Tuberculosis
  • West Nile virus
  • Whooping cough​​​
  • Bacteremia/sepsis
  • ​Bone and joint infections
  • Central nervous system infections
  • Infections in immunocompromised patients (transplant, cancer chemotherapy, etc.)
  • Endocarditis and endovascular infections

Inpatient Medicine and Hospitalists

Hospitalists, also known as inpatient medicine physicians, specialize in general medical care for hospitalized people. A hospitalist will provide care upon your hospital admission and will continue the care during your stay. The hospitalist handles admissions, coordinates diagnostic tests, works with your primary care physician and helps with your discharge.​

Kidney Disease

Some kidney conditions may require treatment by a nephrologist, a physician on the medical staff who specializes in kidney care.

Some common conditions treated include:

  • Kidney failure
  • Kidney cancer
  • Kidney infections
  • Severe or difficult to control hypertension
  • Kidney stones
  • Recurrent urinary tract infections
  • Diabetic renal disease
  • Amyloidosis
  • Renal artery stenosis
  • Electrolyte disorders
  • Obstructive/reflux nephropathy
  • Polycystic kidney disease
  • Interstitial nephritis
  • Acute kidney injury
  • Abnormal urinalysis
  • Glomerulonephritis

Lung Care

Baylor Scott & White offers diagnostic and treatment options to manage and treat acute and chronic respiratory and pulmonary disorders.

Pulmonologists on our medical staff study and treat diseases of the lungs, airways and chest, care for the very sick in critical care units, as well as treat sleep disorders. If surgery is required, we have physicians on the medical staff specially trained in thoracic surgery.

Baylor Scott & White offers care for numerous lung conditions including:

  • Asthma
  • Acute and chronic pulmonary embolism
  • Bronchiectasis
  • Chronic obstructive pulmonary disease (COPD)
  • Cystic fibrosis
  • Emphysema
  • Fungal infections of the lung
  • Granulomatous lung diseases
  • Hepatopulmonary syndrome
  • Interstitial lung disease
  • Lung cancer
  • Lung transplantation
  • Pulmonary fibrosis
  • Pulmonary vascular disease
  • Pulmonary hypertension
  • Pleurisy
  • Pneumonia
  • Sarcoidosis
  • Sleep disorders
  • Smoking cessation
  • Tuberculosis
  • ​Tuberculous and nontuberculous mycobacterial pulmonary disease

Men's Health

Regular annual checkups are a good defense against the forces of bad health.

From essential prostate cancer screenings to innovative treatments for urinary incontinence, Baylor Scott & White offers comprehensive services for men.

Neuroscience

The neurologists, neuroradiologists and neurosurgeons at Baylor Scott & White Health diagnose and treat virtually every kind of neurological disorder and injury. From brain tumors, strokes and aneurysms to head trauma and spinal cord injuries, these experienced physicians on the medical staff have the expertise and technology to improve a patient's quality of life.​

Our specialty services include:

  • Neurology
  • Neurosurgery
  • Stroke care

Occupational and Environmental Medicine

The occupational and environmental medicine specialists on the medical staff at Baylor Scott & White Health have a diverse background in psychology, chemical engineering, manufacturing technology, family practice, corporate medicine, medical flight examinations, sports medicine and public health.

Our goal is to reduce work-related disability through accident prevention and to help injured employees return to full work capacity

Orthopedics

Baylor Scott & White is your single resource for musculoskeletal disease, joint pain, traumatic and sports-related injuries and other orthopedic conditions.

To help care for you, we provide:

  • Hand surgery
  • Hand, elbow, wrist surgery
  • Joint replacement
  • Neck, back, spine surgery
  • Orthopedic surgery

Rehabilitation and Physical Therapy

From sports injuries to stroke rehabilitation, ​​​our goal is to use a comprehensive approach to returning you to a more active, healthful lifestyle.

We treat numerous conditions in the areas of:

  • Musculoskeletal disorders
  • Neurologic disorders and injuries
  • Pediatric neurological and developmental disorders
  • Post-operative care
  • Sports injuries

Rheumatology

Rheumatologists on the medical staff at Baylor Scott & White Health study and treat arthritis and other joint, muscle and bone diseases.

Some of the conditions treated by a rheumatologist include:

  • Arthralgias and myalgias
  • Osteoarthritis
  • Connective tissue disorders
  • Tendonitis
  • Psoriatic arthritis
  • Gout
  • Fibromyalgia
  • Scleroderma/CREST syndrome
  • Polymyalgia rheumatic
  • Rheumatoid arthritis (including juvenile rheumatoid arthritis)
  • Lupus
  • Polymyositis
  • Vasculitis
  • Sjogren's syndrome
  • Sarcoid

Scoliosis Care

Baylor Scott & White Health gives new hope to people suffering from the pain and disfigurement of scoliosis — ​​even those who previously thought their condition was untreatable.

Treatment includes:

  • Identify whether surgery is needed
  • Determine which type of surgery is best
  • Perform safe and effective scoliosis surgery

Sports Medicine

The sports medicine surgeons on the medical staff are skilled at repairing all sports-related injuries, from the simple to the complex.​​​​​​

Conditions we treat include:

  • Shoulder/elbow pain
  • Hand/wrist pain
  • Hip pain
  • Knee pain
  • Ankle/foot paint

Supportive Palliative Care

Our supportive palliative care consultation services help you face the complex physical, psychological, social and spiritual problems that often accompany advanced illness.

Surgical Services

Baylor Scott & White Health offers numerous surgical services. Innovations such as single incision laparoscopic surgery and other operations provide you with advanced surgical options.​​​

Our surgical specialties at this location may include:

  • Colon and rectal surgery
  • General surgery
  • Gynecological surgery
  • Orthopedic surgery
  • Podiatric surgery
  • Urologic surgery

Urology

From essential prostate cancer screenings to innovative treatments for urinary incontinence, Baylor Scott & White Health is committed to caring for your urology and urogynecology concerns.

Some common urology conditions include the following:

  • Benign prostatic hyperplasia (BPH)
  • Bladder cancer​
  • Bladder disorder
  • Bladder, urethral and kidney stones
  • Hypospadias
  • Urinary incontinence/overactive bladder
  • Interstitial Cystitis
  • Prostate cancer
  • Kidney cancer
  • Kidney disorders
  • Penile disorders
  • Prostate disorders
  • Testis disorders
  • Undescended testicles (cryptorchidism)
  • Uteral disorders
  • Urethral disorders
  • Urethral stricture disease
  • Voiding dysfunction
  • Male reproductive system disorders (incudes E.D. and infertility)
  • Sexually transmitted diseases​

Weight Management and Surgery

Weight loss surgery, also known as bariatric surgery, is a tool to produce significant weight loss for morbidly obese people. If you have unsuccessfully battled a serious weight problem, Baylor Scott & White Health can help you take control of your health and change your life.

We have devoted the necessary resources to provide you with comprehensive care, including patient education, pre-surgical counseling, advanced surgical options and long-term post-surgical care.

Wellness and Fitness

We take a comprehensive approach to fitness and nutrition at Baylor Scott & White Health. We're here as a resource to help you achieve your specific health goals.

Whether you're a seasoned athlete, just starting a fitness program, or recovering from and injury or illness, we have the equipment, facilities, classes, and programs to help you succeed. From group exercise to nutrition counseling, we are focused on your wellness.

Women's Health

From screening for common conditions that affect women to advanced medical and surgical care, the healthcare providers at Baylor Scott & White provide the comprehensive services you need as a woman.

Services include:

  • Breast surgery
  • Gynecological surgery
  • Gynecology
  • Hormone replacement therapy

Wound Care

We offer a variety of wound care services through the Comprehensive Wound Center. This specialized service focuses on the evaluation and treatment of chronic wounds, using advanced wound care technologies, as well as traditional medical and surgical therapies.

Medical specialties affiliated with the center include infectious disease, orthopaedics, plastic surgery, vascular surgery and podiatry.​

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