Baylor Scott & White Medical Center – McKinney is a full-service, fully-accredited not-for-profit hospital serving residents in McKinney and the surrounding communities. Baylor Scott & White – McKinney is focused on being the best place to give and receive safe, quality, compassionate healthcare. The 192-bed hospital offers advanced medical services for women’s services, neonatal intensive care, orthopedics, heart and vascular, neurosciences, stroke, diagnostic imaging, intensive and emergency care.

The foundation of our hospital remains providing quality, compassionate care to our patients and families. We want everyone who crosses our doorstep to feel welcomed, valued, and cared for at the very highest level.

More about us


Medical services
​​​​​​​​​​​​​Baylor Scott & White Health offers expertise and treatment options conveniently located near you.
Allergy and immunology

Our allergists and immunology specialists help identify your allergy triggers and manage through a variety of treatment options to address your symptoms to common allergies, including:

  • Allergies
  • Allergic reactions to insect stings 
  • Asthma
  • Chronic cough
  • Drug allergies
  • Eczema (atopic dermatitis)
  • Food allergies
  • Hives (urticaria)
  • Recurring infections
  • Rhinitis

Read more about allergy and immunology care
Back and neck care

Baylor Scott & White Health offers sophisticated solutions for back pain. Here, you have access to expert healthcare professionals, such as physical and occupational therapists, as well as physicians on the medical staff.

We provide both surgical and non-surgical treatment for conditions that include, but are not limited to:

  • Arthritis of the spine (osteoarthritis, rheumatoid)
  • Bone spurs and overgrowths
  • Degenerative disc disease (cervical, thoracic, lumbar)
  • Herniated discs (cervical, thoracic, lumbar)
  • Myofascial pain (inflammation of muscles and ligaments)
  • Osteoporosis of the spine
  • Pinched nerves
  • Sciatica
  • Spinal deformities (scoliosis, kyphosis)
  • Spinal injuries
  • Spinal stenosis (narrowing of spinal canal)
  • Spine trauma or fractures
  • Spine tumors

Learn more about back and neck care
Breast imaging

Our imaging centers use advanced technology to assist physicians on the medical staff at Baylor Scott & White in providing quality care.

Services include:

  • 3D breast ultrasound
  • 3D mammography (available at select locations)
  • Breast cancer risk assessment
  • Breast ultrasound
  • Cyst aspiration
  • Ductogram
  • Full-field digital mammography
  • Image-guided breast biopsy
  • Lesion localization
  • Mammography (screening and diagnostic)
  • Needle localization
  • Positron emission mammography (PEM) (available at select locations)
  • Stereotactic breast biopsy

Learn more about breast imaging
Cancer care

Our goal is to give you and your family the physical, emotional and spiritual support you need during your cancer journey.

To help care for you, we provide:

  • Treatment for all types of cancer
  • Education and support programs
  • Research and clinical trials
  • Screening and prevention
  • Genetic counseling
  • Support services including nutrition, pastoral care and social work

Learn more about our cancer care
Cosmetic and plastic surgery

Our cosmetic and plastic surgeons provide nonsurgical and surgical procedures to reshape normal structures of the body to improve appearance (reconstruction improves function) based on your unique needs and circumstances, including:

  • Body contouring surgery
  • Breast augmentation (including breast implants)
  • Breast lift (mastopexy)
  • Buttock augmentation
  • Ear setback surgery (otoplasty)
  • Eyelid lift (blepharoplasty)
  • Facelift (rhytidectomy)
  • Fat removal (liposuction)
  • Laser procedures (e.g. for removal of age spots, tattoos, unwanted hair)
  • Nose services (rhinoplasty)
  • Reconstructive procedures on parts of body caused by congenital defects, development abnormalities, trauma, tumors, or disease / infection
  • Skin pigmentation treatment
  • Spider vein treatment 
  • Tummy tuck (abdominoplasty)

Learn more about cosmetic, plastic and reconstructive surgery
Critical and intensive care

Our critical and intensive care specialists treat a wide variety of life-threatening injuries, illnesses and heart issues through surgical treatments and interventions, medication and life support in specialized care units in our hospitals, including:

  • Cardiac Intensive Care Unit (CICU)
  • Cardiothoracic Intensive Care Unit (CTICU)
  • Medical Intensive Care Unit (MICU)
  • Neonatal Intensive Care Unit (NICU)
  • Pediatric Intensive Care Unit (PICU)
  • Surgical Trauma Intensive Care Unit (STICU)

Read more about critical and intensive care units
Dermatology

Our dermatologists diagnose, manage, and treat skin, hair, and nail diseases and disorders, including:

  • Acne
  • Actinic keratosis
  • Dermatitis
  • Eczema
  • Psoriasis
  • Rosacea
  • Skin cancer
  • Skin infections
  • Warts

Read more about our dermatology services
Diabetes care

Our comprehensive approach to diabetes care is committed to ongoing research, advanced treatment and development of management programs, specialized centers and collaborative care teams of specialists who provide services, including:

  • Cardiology and pulmonology for heart and lung care
  • Neuroscience for care of the nervous system 
  • Nephrology for kidney care
  • Ophthalmology to prevent vision loss
  • Orthopedics, physical medicine, and rehabilitation
  • Podiatry

Learn more about diabetes care
Digestive diseases

Our gastroenterologists and digestive disease specialists can help you, providing a full spectrum of care for patients with concerns involving the esophagus, stomach, small bowel, colon, rectum, gallbladder, pancreas, and liver.

Example services and procedures we offer include:

  • Abdominal and endoscopic ultrasound
  • Colonoscopy
  • Endoscopic retrograde cholangiopancreatography (ERCP)
  • Fecal transplant
  • Evaluation of liver transplant candidates
  • Percutaneous liver biopsy
  • Placement of external feeding tubes (gastrostomy)
  • Treatment of pancreatic diseases

Common digestive diseases we treat include:

  • Acid reflux
  • Crohn's disease
  • Colon polyps
  • Liver diseases
  • C. diff
  • Gastroesophageal reflux disease (GERD)
  • Heartburn
  • Hepatitis
  • Irritable bowel syndrome (IBS)
  • Swallowing disorders

Read more about our digestive disease services
Ear, nose and throat

Our otolaryngologists or ear, nose, and throat (ENT) specialists diagnose, manage, and treat a variety of conditions affecting parts and soft tissues of the head and neck, including:

  • Acute and chronic infections of the external middle and inner ear 
  • Allergies
  • Balancing disorders 
  • Benign and malignant tumors of the temporal bone ear canal and auricle 
  • Cholesteatoma
  • Cold
  • Deafness
  • Influenza
  • Nasal polyps
  • Nasal septum issues
  • Otosclerosis
  • Sleep apnea
  • Snoring
  • Stenosis of the ear canal
  • Tumors of the temporal bone and base of the skull
  • Vertigo/dysequilibrium

Read more about ear, nose and throat treatment
Emergency care

You never know when an emergency will arise. But when it does, Baylor Scott & White Medical Center – McKinney is here to provide urgent medical care—24 hours a day, seven days a week.

From minor injuries to stroke, heart attack and other life-threatening conditions, the emergency medicine specialists on our medical staff have the tools and technology you need to heal.

To provide our community with even more comprehensive emergency services, we have enhanced our capabilities and increased the size of our facilities. We have added 12 beds to the department – doubling the existing space – and 48 inpatient beds on the fifth floor. We have also received Chest Pain Center Accreditation, which recognizes our advanced expertise in treating patients experiencing heart attack, and have been designated as an Advanced Level III Trauma Facility capable of caring for serious injuries by the Texas Department of State Health Services.


Learn more about emergency care
Endocrinology

Our endocrinologists provide consultation, diagnosis, and management of endocrine and metabolic diseases. Endocrine disorders involve the body's over or underproduction of certain hormones, while metabolic disorders affect the body's ability to process certain nutrients and vitamins.

Conditions we treat include, but not limited to:

  • Diabetes
  • Obesity
  • Osteoporosis
  • Thyroid gland disorders
  • Parathyroid gland disorders
  • Pituitary and adrenal disorders
  • High blood cholesterol and triglycerides
  • Ovarian disorder, such as polycystic ovarian syndrome (PCOS)

Some procedures and tests we offer include:

  • Bone density testing
  • Insulin pump therapy
  • Continuous glucose monitoring
  • Thyroid fine needle biopsies and ultrasound

Read more about our endocrinology services
Eye care

Our ophthalmologists and optometrists diagnose, manage, and innovatively treat routine and specialty eye conditions and diseases, including:

  • Age-related macular degeneration (AMD)
  • Cataracts
  • Corneal diseases
  • Diabetic retinopathy
  • Glaucoma
  • Refractive errors (astigmatisms, farsightedness, and nearsightedness)
  • Retinal diseases

Learn more about ophthalmology and optometry
Foot care

Our podiatrists and foot care specialists diagnose, evaluate and innovatively treat a wide range of conditions that affect the foot, toes, and toenails, including:

  • Ankle sprains
  • Athlete's foot
  • Bunions
  • Flat feet
  • Fractures
  • Hammertoes
  • Heel pain
  • Infections
  • Ingrown nails
  • Neuromas
  • Tendon injuries and ruptures
  • Wounds 

Read more about foot care
Heart and vascular care

Our team of cardiologists, surgeons, interventional radiologists on the medical staff and healthcare professionals works together to provide you quality care for a range of heart and vascular conditions.

We offer a comprehensive program that includes heart disease prevention, advanced diagnosis and treatment options and continued care and support for patients living with heart and vascular conditions.

Our services include:

  • Cardiac rehabilitation
  • Cardiology
  • Electrophysiology
  • Heart failure
  • Vascular care

Learn more about our heart and vascular services
Hematology

Our hematologists specialize in the diagnosis, evaluation, and treatment of blood disease and disorders, including:

  • Anemia
  • Benign monoclonal gammopathy
  • Bleeding
  • Coagulopathies
  • Clotting problems
  • Erythrocytosis
  • Infection
  • Leukocytosis
  • Lymphohistiocytic disorders
  • Pancytopenia
  • Sickle cell disease
  • Thrombocytosis
  • Thrombocytopenia
  • von Willebrand disease

Read more about hematology and blood diseases
Imaging and radiology

Advanced imaging technology provides clearer pictures for radiologists and other specialty physicians on the medical staff to provide a more accurate diagnosis that leads to a customized treatment plan, if needed, to start the healing process.

Services may* include:

  • Arthrography
  • Bone density measurement
  • Breast imaging
  • CT scan (including low-dose lung cancer CT screening)
  • Interventional radiology
  • MRI
  • Myelogram
  • Nuclear medicine (Nuclear PET scan, radiofrequency ablation, I-131 therapy for hyperthyroidism and thyroid cancer)
  • Radioimmunotherapy
  • Ultrasound
  • Virtual colonoscopy
  • X-ray and fluoroscopy

* Please call this location for particular outpatient services. Typically, your doctor’s office will refer you to us if we have the imaging service you need.

Read more about our imaging and radiology services
Infectious diseases

Our infectious disease specialists diagnose, manage, study, and innovatively treat diseases caused by bacteria, viruses, parasites or fungi, including:

  • Bacteremia/sepsis
  • Bone and joint infections
  • Central nervous system infections
  • Common cold
  • COVID-19
  • Endocarditis and endovascular infections
  • Fever of unknown origin (FUO)
  • Flu
  • Fungal infections
  • Gastrointestinal infections
  • HIV/AIDS and associated opportunistic infections
  • Infections in immunocompromised patients (transplant, cancer chemotherapy, etc.)
  • Lyme disease
  • Malaria
  • Meningitis
  • Mycobacterial infections
  • Skin and soft tissue infections
  • Tuberculosis
  • West Nile virus
  • Whooping cough

Learn more about infectious disease care
Inpatient medicine and hospitalists

Our hospitalists or inpatient medicine physicians provide care during your full stay at the hospital starting upon your hospital admission and coordinate with your primary care physician and helps with your discharge.

Learn more about inpatient medicine
Labor and delivery

Our compassionate healthcare team provides medical and surgical support to patients who are in the process of expanding their family through the miracle of childbirth.

Learn more about labor and delivery
Nephrology

Our nephrologists and kidney care specialists diagnose, manage, and innovatively treat a variety of conditions affecting the kidneys, including:

  • Abnormal urinalysis
  • Acute kidney injury
  • Amyloidosis
  • Diabetic renal disease
  • Electrolyte disorders
  • Glomerulonephritis
  • Interstitial nephritis
  • Kidney cancer
  • Kidney failure
  • Kidney infections
  • Kidney stones
  • Obstructive/reflux nephropathy
  • Polycystic kidney disease
  • Recurrent urinary tract infections
  • Renal artery stenosis
  • Severe or difficult to control hypertension

Read more about kidney disease
Neurology and neurosurgery

The neurologists, neuroradiologists and neurosurgeons at Baylor Scott & White Health diagnose and treat virtually every kind of neurological disorder and injury. From brain tumors, strokes and aneurysms to head trauma and spinal cord injuries, these experienced physicians on the medical staff have the expertise and technology to improve a patient's quality of life.

Our specialty services include:

  • Neurology
  • Neurosurgery
  • Stroke care

About our neuroscience services
Occupational and environmental medicine

Our occupational and environmental medicine specialists reduce work-related disability through accident prevention and to help injured employees return to full work capacity through services, including:

  • Audiograms
  • Drug and alcohol screening
  • Employee physicals
  • Pulmonary function testing
  • Surveillance physicals
  • Travel immunizations
  • X-ray and injury treatment

Learn more about occupational and environmental medicine
Orthopedics

Baylor Scott & White is your single resource for musculoskeletal disease, joint pain, traumatic and sports-related injuries and other orthopedic conditions.

To help care for you, we provide:

  • Hand, elbow, wrist surgery
  • Joint replacement
  • Neck, back, spine surgery
  • Orthopedic surgery

Learn more about orthopedics
Pain management

Our pain management specialists provide many options for comprehensive and advanced therapy and treatments focused on managing sensory and emotional impacts and restoring function brought on by different types and degrees of pain, including:

  • Chronic lower back pain
  • Chronic pain
  • Fibromyalgia
  • Low back pain
  • Neck pain
  • Nonspecific back pain
  • Reflex sympathetic dystrophy
  • Sciatic nerve pain

Learn more about pain management
Pediatrics

Our pediatricians tailor care, services, and treatments to children of all ages ranging from newborns to teens to meet the healthcare needs of your entire family, including:

  • General pediatric care
  • Immunizations
  • Infant and childhood care classes and support
  • School physicals
  • Well child exams

Read more about pediatric care
Pulmonology

Our pulmonologists and lung care specialists study, diagnose, and innovatively treat with advanced technology and rehabilitation offerings acute and chronic respiratory and pulmonary disorders of the lungs, airways and chest, including:

  • Asthma
  • Acute and chronic pulmonary embolism
  • Bronchiectasis
  • Chronic obstructive pulmonary disease (COPD)
  • Cystic fibrosis
  • Emphysema
  • Fungal infections of the lung 
  • Granulomatous lung diseases
  • Hepatopulmonary syndrome
  • Interstitial lung disease
  • Lung cancer
  • Lung transplantation 
  • Pulmonary fibrosis
  • Pulmonary vascular disease 
  • Pulmonary hypertension
  • Pleurisy
  • Pneumonia
  • Sarcoidosis
  • Sleep disorders
  • Smoking cessation
  • Tuberculosis
  • Tuberculous and nontuberculous mycobacterial pulmonary disease

Learn more about lung care
Rehabilitation and physical therapy

Our team of physicians and therapists are dedicated to helping patients find the best way back through nonsurgical therapies from all types of injuries, illness, and acute and chronic conditions, including but not limited to:

  • Musculoskeletal disorders
  • Neurologic disorders and injuries
  • Pediatric neurological and developmental disorders
  • Post-operative care
  • Sports injuries

Read more about our PT and rehab services
Rheumatology

Our rheumatologists study, diagnose, and innovatively treat arthritis and other joint, muscle and bone diseases, including:

  • Arthralgias and myalgias
  • Connective tissue disorders
  • Fibromyalgia
  • Gout
  • Lupus
  • Osteoarthritis
  • Polymyalgia rheumatic
  • Polymyositis
  • Psoriatic arthritis
  • Rheumatoid arthritis (including juvenile rheumatoid arthritis)
  • Sarcoid
  • Scleroderma/CREST syndrome
  • Sjogren's syndrome
  • Tendonitis
  • Vasculitis

Read more about rheumatology
Sleep disorders

Millions of Americans are affected by sleep disorders that can profoundly affect both physical and emotional health. Baylor Scott & White Medical Center – McKinney Sleep Lab offers comprehensive care for a broad range of sleep disorders and other related conditions. Board Certified physicians on our medical staff specializing in sleep disorders, registered sleep technologists, and registered respiratory therapists are dedicated to alleviating your symptoms. Whether you have trouble falling asleep, staying asleep or feel sleepy all day, wake up to a world of better sleep. Our experienced staff is here to help.

The Baylor Scott & White – McKinney Sleep Lab provides confidential diagnosis and treatment of a broad range of sleep disorders including:

  • Circadian-rhythm disorders
  • Insomnia
  • Narcolepsy
  • Obstructive sleep apnea
  • Periodic limb movement
  • Restless legs syndrome
  • Snoring

Learn more about sleep disorders
Sports medicine

Our sports medicine surgeons and specialists provide comprehensive orthopedic care to treat and repair all sports-related injuries or those resulting from everyday life, including:

  • Acromioclavicular (AC) joint/shoulder separation 
  • Ankle instability
  • Ankle sprains
  • Anterior cruciate ligament (ACL) tears, injuries, or surgery
  • Achilles tendinitis or ruptures
  • Biceps tendon ruptures
  • Broken ankle
  • Concussion 
  • Dislocated shoulder 
  • Hip dislocations 
  • Knee sprains
  • Lateral epicondylitis (tennis elbow)
  • Medial collateral ligament (MCL) tears, injuries, or surgery
  • Medial epicondylitis (golfer's elbow)
  • Meniscus tear 
  • Sprains
  • Stress fractures
  • Trigger finger
  • Tears

Learn more about sports medicine
Supportive palliative care

Our supportive and interdisciplinary palliative care team are trained to help you as you deal with a critical illness or diagnosis and providing complementary supportive services, including:

  • Advance directives
  • Bereavement support
  • Child life program
  • End-of-life planning assistance
  • Individual and family counseling
  • Music therapy
  • Nutrition and speech therapy
  • Occupational therapy
  • Pain management
  • Social work services
  • Spiritual care

Read more about supportive palliative care
Surgical services

Our surgeons offer pioneering innovations and advanced surgical offerings and services backed by research-based enhanced recovery after surgery (ERAS) to support patient outcomes, including: 

  • Cardiothoracic surgery
  • Colon and rectal surgery
  • Dentistry/oral and maxillofacial surgery
  • General surgery
  • Gynecological surgery
  • Head and neck surgery
  • Neurosurgery
  • Ophthalmic surgery
  • Orthopedic surgery
  • Pediatric surgery
  • Plastic surgery
  • Podiatric medicine and surgery
  • Robotic surgery
  • Surgical oncology 
  • Transplant surgery
  • Urologic surgery
  • Vascular surgery
  • Weight-loss surgery

Learn more about surgical services
Urology

Our urologists diagnose, provide essential cancer screenings, and treat conditions and concerns related to the urinary tract and male reproductive organs, including but not limited to:

Urinary-related:

  • Bladder disorders and cancer
  • Inability to control urination
  • Kidney disorders (including kidney stones)
  • Urethral disorders

Related to male reproductive organs:

  • Erectile dysfunction
  • Infertility
  • Penile disorders and cancer
  • Prostate disorders and cancer
  • Sexually transmitted diseases (STDs)
  • Undescended testicles (cryptorchidism)

Read more about our urology services
Wellness and fitness

Whether you're a seasoned athlete, just starting a fitness program, or recovering from and injury or illness, we have the equipment, facilities, classes, and programs to help you succeed. We are focused on your wellness.

Learn more about wellness and fitness care
Women's health

From screening for common conditions that affect women to advanced medical and surgical care, the healthcare providers at Baylor Scott & White provide the comprehensive services you need as a woman.

Services include:

  • Breast surgery
  • Gynecological surgery
  • Gynecology
  • Hormone replacement therapy

Learn more about women's health
Wound care

Our multidisciplinary teams who specialist in wound care, hyperbarics, and /or enterostomal therapy work to create a custom and comprehensive treatment plan to a variety of wounds, including:

  • Abdominal stomas
  • Arterial wounds
  • Atypical wounds
  • Diabetic lower extremity wounds
  • Diabetic ulcers
  • Minor burns
  • New or non-healing surgical wounds
  • Non-healing wounds of any kind
  • Pressure ulcers (bed sores)
  • Radiation wounds
  • Traumatic wounds
  • Venous wounds 

Learn more about wound care

Insurances accepted

Baylor Scott & White has established agreements with several types of insurances in an effort to make sure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information prior to scheduling your visit/procedure.
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Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement. 

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is properly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, be sure to include your account number on the check or money order.

    Please mail payment to the address listed on your statement.

  • Pay by phone

    Call 1.800.994.0371 to make a payment. Payments can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day. 

    If you need to speak to someone about a Baylor Scott & White bill from our hospitals or clinics, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM.

  • Pay in person
    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a member of our team at any time, before, during or after care is received.

View financial assistance options

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More helpful information
​​​​​​​​​​​​​Here's more information to help with your visit to our campus.
ATMs

An automatic teller machines (ATM) is available lower level by Town Square Café or on the first floor in the main lobby.

Community involvement

As a partner with the citizens of our community, Baylor Scott & White Medical Center – McKinney is committed to contributing to the health and wellness of residents in McKinney and the surrounding communities.

Throughout the year Baylor Scott & White – McKinney offers free preventive health services to the community through activities such as health screenings, health fairs, support groups and community education.

Every year, Baylor Scott & White – McKinney makes significant financial donations to McKinney area non-profit organizations that support healthcare services, educational advancement, and outreach to residents.

The hospital also supports fellow Collin County non-profit organizations by sponsoring annual fundraisers such as the United Way, American Heart Association Heart Walk, American Cancer Society Relay for Life, and March of Dimes March for Babies.

Baylor Scott & White Medical Center – McKinney is dedicated to improving the health of the communities we serve.

Community benefit report

Each fiscal year, Baylor Scott & White – McKinney completes a report of community benefit efforts, according to community needs identified by the FY 2013-16 Community Benefit Implementation Plan, Collin County, as well as specific focus areas identified by Baylor Scott & White Health. We invite you to read our medical center’s report on community benefit to find out more about our financial stewardship and how we fulfill community needs.

View our community benefit report
Concierge and information desk

Our visitor information/concierge desk are located on the first floor main lobby of the hospital. Our staff can assist you with general information, maps, notary public services and local eateries/hotel listings.

Call 469.764.1002 for assistance.

Dining options

Town Square Café

The Town Square Café offers a variety of meal options and is located on the lower level of the hospital.

Hours

Monday–Friday

  • Breakfast: 7:00 - 10:00 AM
  • Lunch: 11:00 AM - 2:30 PM

Chestnut Village Coffee and Gifts

Chestnut Village Coffee and Gifts is located on the main level of the hospital. Salads, sandwiches and other grab-and-go options are available. We also proudly serve Starbucks® and have various gift items available.

Hours

  • Monday – Friday: 7:00 AM - 6:00 PM
  • Saturday – Sunday: 7:00 AM - 2:30 PM

Vending machines

Machines are located on various floors of the hospital.

  • Lower Level—Town Square Café
  • First Floor
    • Emergency Department Guest Lounge
    • Day Surgery Guest Lounge
  • Second Floor—Guest Lounge
  • Third Floor—Guest Lounge
  • Fifth Floor—Guest Lounge
Estimate your cost of care

Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.

Estimate your cost of care
Gift shop

Chestnut Village Coffee and Gifts is located on the main level of the hospital. In addition to coffee and light snacks, they offer a variety of gift items.

Hours

  • Monday – Friday: 7:00 AM - 6:00 PM
  • Saturday – Sunday: 7:00 AM - 2:30 PM
Medical records

You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.

Request your records
Nursing accomplishments

Our nurses are dedicated to the care of a diverse community of patients. As members of our front line care team, they take pride in seeking opportunities to provide a higher level of care.

View nursing accomplishments
Patient admission information

Day of admission

Upon arriving at Baylor Scott & White – McKinney, you and your family will meet with a representative from our admitting department on the First Floor in the Main Lobby. After hours, patient should proceed to the Emergency Department for admission.

Your accommodations

After the admission process has been completed, you will be taken to your room. Your room will be selected based on your medical needs as indicated by your physician. We will attempt to accommodate your room preferences when possible.

Your room is designed for patient care. Any questions on how to operate your television, bed or intercom can be answered by the nursing staff. Please keep radios and televisions at a low volume, so patients in other rooms will not be disturbed.

If you brought jewelry, credit cards or money with you to the hospital, we suggest sending them home with a family member or friend. If you’d like to store your wallet or checkbook in a safe, ask the nursing staff for more information. If you need to retrieve any valuables from the safe during your stay, you may do so by asking your nurse to contact nursing administration.

We recommend that you bring a comb and brush, shampoo, deodorant, toothbrush, toothpaste and shaving supplies with you to the hospital. For safety reasons, we must limit electrical appliances brought into your room to small grooming appliances, such as hair dryers, curling irons and electric shavers. Unless your physician specifically asks you to bring prescribed medications, please leave them at home.

Keep in mind that Baylor Scott & White – McKinney is not responsible for any valuables or personal items that you elect to keep while in the hospital. Dentures, glasses, hearing aids, contact lenses and other personal items are your responsibility. If you keep these items with you in the hospital, we recommend that you place them in the bedside table drawers when not being used.

Recognize an employee

Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.

Nominate an employee
Spiritual care

The Chapel is located on the main level of the hospital and is open 24 hours a day for prayer.

Chaplains are on site from 8:00 AM - 5:00 PM weekdays. Chaplains are on call after hours and on weekends for urgent needs. Please dial “0” for the House Operator or speak with your nurse to request a chaplain.

Visitor guidelines

Visits from relatives and friends can play an important part in your recovery; however, they can also be tiring. It is in your best interest that you get all of the rest that you can while in the hospital. If you feel uncomfortable asking people to limit their visits, you might ask a family member or friend to coordinate your visits for you. We do have some requests of our visitors:

  • Try to keep visits brief and to only two people at any given time.
  • Please have an adult accompany any minor children and do not leave them unattended.
  • Wash your hands before and after your visit, so you don't spread germs to the patient.
  • If you have a cold, flu, or other contagious disease, please wait until you are well for your visit.
  • Please be respectful of other patients and keep noise to a minimum.
  • If you want to bring food to a patient, please check with the nursing staff. Some diets are restricted.
  • Visitors may not smoke on the Baylor Scott & White – McKinney campus.
  • Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
Volunteer with us

We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our volunteers to get involved and make a difference.

Become a volunteer