Baylor University Medical Center, part of Baylor Scott & White Health is a nationally recognized, faith-based, not-for-profit hospital in Dallas that cares for more than 300,000 people each year. In 1903, the Dallas hospital opened with 25 beds; today it is a major patient care, teaching and research center for the Southwest. Baylor University Medical Center has 914 licensed beds and serves as the flagship hospital of Baylor Scott & White Health – North Texas.
More about us
Enhanced visitor precautions
Read our system-wide enhanced visitor precautions
Patients and visitors may enter through these designated entrances:
- Roberts Hospital (Junius Street entrance)
- Jonsson Hospital (Junius Street entrance)
- Labor & Delivery (Junius Street entrance)
- Medical Plaza (Washington Street entrance)
Truett and Hoblitzelle Hospitals may be accessed through any of these four entrances.
Directions, maps and parking
The Baylor University Medical Center campus encompasses many hospital buildings, programs and office buildings. To assist with your visit to our Dallas hospital campus, we provide detailed campus maps and parking directions, shuttle bus schedules and Dallas Area Rapid Transit (DART) rail routes.
Baylor University Medical Center has three on-site pharmacies conveniently located on campus.
- Baylor Scott & White Pharmacy #101—first floor of Barnett Tower
- Baylor Scott & White Pharmacy #103—second floor of Charles A. Sammons building
- Baylor Scott & White Pharmacy #111—across from the Barnett Tower on Gaston Avenue
You can refill prescriptions online.
- Allergy and immunology
- Integrative medicine
- Back and neck care
- Cancer care
- Cosmetic and plastic surgery
- Critical and intensive care
- Dentistry and oral surgery
- Digestive diseases
- Ear, nose and throat
- Emergency care
- Epilepsy and seizures
- Eye care
- Foot care
- Heart and vascular
- Imaging and radiology
- Infectious diseases
- Inpatient medicine and hospitalists
- Labor and delivery
- Mammogram and breast imaging
- Mental health
- Kidney disease
- Nutrition counseling
- Pain management
- Lung care
- Rehabilitation and physical therapy
- Scoliosis care
- Sports medicine
- Supportive palliative care
- Surgical services
- Transplant services
- Weight management and surgery
- Wellness and fitness
- Women's health
- Wound care
Our allergists and immunology specialists help identify your allergy triggers and manage through a variety of treatment options to address your symptoms to common allergies, including:
- Allergic reactions to insect stings
- Chronic cough
- Drug allergies
- Eczema (atopic dermatitis)
- Food allergies
- Hives (urticaria)
- Recurring infections
Our integrative medicine specialists combine modern medicine with complementary health services like acupuncture, chiropractic care and massage therapy to heal both biological and psychological problems that have not responded to typical treatments, including:
- Digestive issues
- Headaches and migraines
- Neurological disorders
- Orthopedics (relief for conditions of soft tissue, muscle, bones, and joints)
- Pain management
- Pre- and post-operative rehabilitation
- Stress and anxiety
Baylor Scott & White Health offers sophisticated solutions for back pain. Here, you have access to expert healthcare professionals, such as physical and occupational therapists, as well as physicians on the medical staff.
We provide both surgical and non-surgical treatment for conditions that include, but are not limited to:
- Arthritis of the spine (osteoarthritis, rheumatoid)
- Bone spurs and overgrowths
- Degenerative disc disease (cervical, thoracic, lumbar)
- Herniated discs (cervical, thoracic, lumbar)
- Myofascial pain (inflammation of muscles and ligaments)
- Osteoporosis of the spine
- Pinched nerves
- Spinal deformities (scoliosis, kyphosis)
- Spinal injuries
- Spinal stenosis (narrowing of spinal canal)
- Spine trauma or fractures
- Spine tumors
All forms of cancer are treated at the Baylor Scott & White Charles A. Sammons Cancer Center – Dallas. Within the cancer research and treatment centers, multidisciplinary clinical teams focus on developing optimal and personalized treatment plans for high-risk patients and the most complex cases within cancers such as:
- Breast and gynecologic area
- Genitourinary area such as bladder, kidney and prostate
- Hematologic malignancies such as leukemia, lymphoma and myeloma
- Lung, colon and rectal system
- Neuroendocrine system
These Research and Treatment Centers are designed to apply advanced medicine, clinical research, and targeted therapies to specific cancer types, and perform high volumes of surgeries and treatments in their subspecialties, making them proficient in specific areas of cancer treatment and destination centers of excellence. In addition, they collaborate through tumor board conferences and research underway at the Swim Across America Innovative Clinical Trials Center. With Baylor Scott & White Research Institute, Texas Oncology and U.S. Oncology, the cancer center offers patients access to more than 150 national clinical trials and innovative cancer treatments.
Baylor Scott & White Charles A. Sammons Cancer Center – Dallas offers several programs through the Virginia R. Cvetko Patient Resource Center to help you and your loved ones understand and manage the physical, emotional and spiritual challenges of cancer. These services include:
- Arts in Medicine such as art therapy and music therapy
- Cooking demonstration and nutrition counseling
- Integrative medicine
- Support groups
Plastic surgery includes everything from body lifts to breast augmentation to liposuction. These procedures can be nonsurgical or surgical and reshape normal structures of the body to improve appearance. We work with you to help determine the right procedure for you based on your unique needs and circumstances, and your privacy is always a priority.Learn more about cosmetic, plastic and reconstructive surgery
Our critical and intensive care specialists treat a wide variety of life-threatening injuries, illnesses and heart issues through surgical treatments and interventions, medication and life support in specialized care units in our hospitals, including:
- Cardiac Intensive Care Unit (CICU)
- Cardiothoracic Intensive Care Unit (CTICU)
- Medical Intensive Care Unit (MICU)
- Neonatal Intensive Care Unit (NICU)
- Pediatric Intensive Care Unit (PICU)
- Surgical Trauma Intensive Care Unit (STICU)
Dentistry and oral surgery services are provided by specialists on the medical staff including general dentists, oral and maxillofacial surgeons, and prosthodontists. The majority of care is provided in the clinic setting, although the doctors also utilize the operating rooms for special needs patients and major surgery.
Some conditions that may require dentistry or oral surgery include:
- Cysts and tumors
- Diseases of the jaw and mouth
- Facial trauma
- Gum disease
- Impacted teeth
- TMJ (temporomandibular joint) syndrome
Our dermatologists diagnose, manage, and treat skin, hair, and nail diseases and disorders, including:
- Actinic keratosis
- Skin cancer
- Skin infections
The Baylor University Medical Center digestive care program offers advanced and comprehensive inpatient and outpatient treatment for digestive and liver disorders by providing a full range of diagnostic and therapeutic services. The center’s 18,000 square-foot gastrointestinal (GI) physiology laboratory provides physicians with the ability to perform esophageal motility studies, pH monitoring, manometry testing and double balloon endoscopy, in addition to typical endoscopic procedures in a centrally located area. The GI analytical lab also offers digestive disease clinical research opportunities for physicians and patients.Learn more about digestive diseases
U.S. News & World Report ranked Baylor University Medical Center among the top 50 hospitals nationwide in treating Ear, Nose & Throat disease. Otolaryngologists, also called ear, nose and throat or ENT specialists, treat diseases and injuries affecting the ear, nose and throat, as well as the head and neck. The Voice Center at Baylor University Medical Center provides diagnosis and surgical or rehabilitative services to treat a variety of voice disorders, including specialized high-resolution imaging of the larynx (or voice box) and laryngeal videostroboscopy to analyze the biomechanics of the vocal fold (or vocal cord) vibration.Learn about ear, nose and throat treatments
Baylor University Medical Center is a comprehensive Level I trauma center, one of only three adult trauma centers in Dallas, covering 21 counties (18,000 square miles) and five million residents. The trauma services division has dedicated trauma and stroke teams, providing 24-hour coverage of emergency services. The Riggs Emergency Department, with more than 75,000 square feet and 85 patient treatment rooms, has dedicated areas specifically for trauma care, physician referral and minor emergency care.Learn more about our emergency care
Our endocrinologists provide consultation, diagnosis, and management of endocrine and metabolic diseases. Endocrine disorders involve the body's over or underproduction of certain hormones, while metabolic disorders affect the body's ability to process certain nutrients and vitamins.
Conditions we treat include, but not limited to:
- High blood cholesterol and triglycerides
- Ovarian disorder, such as polycystic ovarian syndrome (PCOS)
- Parathyroid gland disorders
- Pituitary and adrenal disorders
- Thyroid gland disorders
Some procedures and tests we offer include:
- Bone density testing
- Continuous glucose monitoring
- Insulin pump therapy
- Thyroid fine needle biopsies and ultrasound
The Baylor University Medical Center Epilepsy Program is designated as a Level III Epilepsy Center by the National Association of Epilepsy Centers because of its advanced capabilities in diagnosing and treating the most complex forms of epilepsy. The program’s experienced, multidisciplinary team includes a highly trained neurologist on the medical staff who is board certified in epilepsy, as well as board-certified neurologists, neurosurgeons, neuroradiologists and nuclear medicine specialists. The Epilepsy Program’s six-bed Epilepsy Monitoring Unit offers innovative diagnostic and treatment technologies:
- High-resolution MRI, MR spectroscopy, functional MRI and PET scanning
- Non-invasive brain mapping to identify the brain area where seizures are originating
- Continuous video electroencephalography (EEG)
- ictal SPECT and intracranial electrode monitoring
- Wada testing
Our ophthalmologists and optometrists diagnose, manage, and innovatively treat routine and specialty eye conditions and diseases, including:
- Age-related macular degeneration (AMD)
- Corneal diseases
- Diabetic retinopathy
- Refractive errors (astigmatisms, farsightedness, and nearsightedness)
- Retinal diseases
Our podiatrists and foot care specialists diagnose, evaluate and innovatively treat a wide range of conditions that affect the foot, toes, and toenails, including:
- Ankle sprains
- Athlete's foot
- Flat feet
- Heel pain
- Ingrown nails
- Tendon injuries and ruptures
At Baylor Scott & White Health, we offer genetic services to help you understand your genetic risk for certain conditions, such as cancer and heart disease, and tailor treatments based on your unique needs.Learn more about our genetic services
Heart and vascular services are offered to patients at both Baylor University Medical Center and Baylor Scott & White Heart and Vascular Hospital – the first North Texas hospital dedicated solely to the care and treatment of heart and vascular patients. Baylor University Medical Center Heart and Vascular Institute, in partnership with Baylor Scott & White Research Institute, coordinates more than 50 research studies involving cardiac surgery, cardiology, cardiac and vascular intervention, electrophysiology, vascular surgery and cardiovascular disease prevention.
Baylor University Medical Center was also the nation’s first hospital to receive the Gold Seal of Approval™ from The Joint Commission for the Ventricular Assist Device (VAD) program.Learn more about heart and vascular care
The Blood Cancer Research and Treatment Center at Baylor Scott & White Charles A. Sammons Cancer Center – Dallas is one of few specialized centers nationally. The center combines the expertise of a multidisciplinary physician team on the medical staff at Baylor University Medical Center to provide a premier destination for the diagnosis, evaluation, research and treatment of blood cancers.
We are dedicated to providing advanced therapies, innovative research and valuable resources to patients diagnosed with hematologic malignancy. The specialists at the Blood Cancer Research and Treatment Center use advanced techniques to provide expert care for blood cancers, including:
- Acute myeloid leukemia
- Acute lymphoblastic leukemia
- Myelodysplastic syndrome
- Myeloproliferative neoplasms
- Plasma cell dyscrasias
- Chronic lymphocytic leukemia
- Chronic myelogenous leukemia
Baylor University Medical Center offers patients many advanced medical imaging procedures at several area locations. All imaging procedure results are read and returned by our highly experienced team of board-certified radiologists on our medical staff within 24 hours – usually the same day. In addition, we are accredited by the American College of Radiology in many different imaging procedures.Learn more about imaging and radiology
Our infectious disease specialists diagnose, manage, study, and innovatively treat diseases caused by bacteria, viruses, parasites or fungi, including:
- Bone and joint infections
- Central nervous system infections
- Common cold
- Endocarditis and endovascular infections
- Fever of unknown origin (FUO)
- Fungal infections
- Gastrointestinal infections
- HIV/AIDS and associated opportunistic infections
- Infections in immunocompromised patients (transplant, cancer chemotherapy, etc.)
- Lyme disease
- Mycobacterial infections
- Skin and soft tissue infections
- West Nile virus
- Whooping cough
Our hospitalists or inpatient medicine physicians provide care during your full stay at the hospital starting upon your hospital admission and coordinate with your primary care physician and helps with your discharge.Learn more about inpatient medicine
Our compassionate healthcare team provides medical and surgical support to patients who are in the process of expanding their family through the miracle of childbirth.Learn more about labor and delivery
All four of Baylor University Medical Center Breast Imaging Centers have earned the designation of Breast Imaging Center of Excellence by the American College of Radiology, Commission on Quality and Safety and the Commission on Breast Imaging.
- We perform more than 60,000 breast imaging procedures annually.
- We detected more than 2,500 breast cancers in the last five years.
- Our imaging procedures are reviewed and interpreted by board-certified radiologists on the medical staff at Baylor University Medical Center who specialize in breast imaging.
- We collaborate with Baylor Scott & White Charles A. Sammons Cancer Center – Dallas to provide education and diagnosis about breast cancer and many other breast health issues.
- We offer advanced well-woman and diagnostic procedures, including fully digital mammography units and 3D mammography.
Our psychiatrists, psychologists and behavioral health specialists provide diagnostic and therapeutic services aimed at helping you to develop strategies for coping with mental health conditions and/or substance abuse, including:
- Anxiety disorders (OCD, panic, phobias)
- Attention Deficit Hyperactivity Disorder (ADHD)
- Binge or compulsive overeating
- Coping with chronic illness
- Substance abuse
At Baylor University Medical Center, we have a large team of nephrologists (doctors who specialize in kidney and renal disease) on the medical staff and have been nationally recognized for excellence. When transplant is needed, the Annette C. and Harold C. Simmons Transplant Institute at Baylor University Medical Center brings more than 30 years of experience in one of the largest programs in Texas and offers living kidney, paired kidney and deceased kidney donor transplants.
Learn more about kidney disease
Baylor Neuroscience Center offers services to diagnose and treat all types of neurological disorders, injury and disease, including:
- Cognitive disorders
- Movement disorders
- Seizure disorders
- Spine care
- Tumors of the central nervous system
This nationally recognized center of excellence is also home to the region’s first nationally certified stroke program.
Baylor University Medical Center is home to a nationally accredited comprehensive stroke center. This designation recognizes the medical center for having the staff, expertise, programs and advanced tools necessary to provide rapid diagnosis and treatment of stroke to improve outcomes and reduce brain damage in stroke patients.Learn more about our stroke care and neuroscience services
When it comes to your health, you are what you eat. Good nutrition can help keep you and your family looking and feeling great. Registered dietitians at Baylor University Medical Center provide nutrition education, counseling and lifestyle coaching that can help.Learn more about nutrition counseling
At the Baylor George Truett James Orthopaedic Institute, the orthopedic care team combines clinical care, research and patient education to diagnose, treat and provide follow-up care for orthopedic conditions. In addition to performing traditional evaluation, treatment and surgical services, orthopedic surgeons on the medical staff at Baylor University Medical Center also take part in several specialty programs: The Shoulder Center; Hip Preservation Center; Total Joint Replacement Program; Joint Wellness Program; Orthopedic Trauma and Limb Salvage Program; and Musculoskeletal Tumor Program.
Baylor University Medical Center is home to one of four Level I adult trauma programs in North Texas. Our seven fellowship-trained orthopedic trauma surgeons on the medical staff are highly experienced in treating complex orthopedic injuries, no matter the cause. The specialized care provided by the orthopedic trauma team at Baylor University Medical Center includes comprehensive treatment of severe musculoskeletal injuries and orthopedic trauma, including:
- Complex articular injuries
- Limb salvage
- Multiple injuries
- Nonunion and malunion fractures
- Open and closed fractures and dislocations of the extremities
- Pelvic and acetabular fractures
The Baylor Centers for Pain Management teams specialize in evaluating and treating back, neck, shoulder and arm pain, as well as other painful conditions. Pain Management Center locations in Dallas and Grapevine, outpatient departments of Baylor University Medical Center, develop personalized care plans with the goal to:
- Identify and eliminate the source of pain, when possible
- Improve your mood and emotional well-being
- Minimize physical and emotional symptoms, including depression, anxiety or anger
- Decrease the disability caused by pain
- Decrease emergency room visits
- Help you resume a more productive role at home and work
Our pediatricians tailor care, services, and treatments to children of all ages ranging from newborns to teens to meet the healthcare needs of your entire family, including:
- General pediatric care
- Infant and childhood care classes and support
- School physicals
- Well child exams
The Martha Foster Lung Care Center at Baylor University Medical Center has physicians on the medical staff including board-certified pulmonologists and allergists, supported by a staff of registered respiratory therapists and registered nurses. The Center provides comprehensive lung care services, including diagnosis, treatment and education of acute and chronic respiratory and pulmonary disorders.
At the Center for Advanced Heart and Lung Disease at Baylor University Medical Center, patients may receive comprehensive services all located under one roof which includes an evaluation by an advanced disease pulmonologist, diagnostic imaging, lung function testing and lab services.Learn more about lung care
From sports injuries to stroke rehabilitation, our goal is to use a comprehensive approach to returning you to a more active, healthful lifestyle.
We treat numerous conditions in the areas of:
- Musculoskeletal disorders
- Neurologic disorders and injuries
- Pediatric neurological and developmental disorders
- Post-operative care
- Sports injuries
Our rheumatologists study, diagnose, and innovatively treat arthritis and other joint, muscle and bone diseases, including:
- Arthralgias and myalgias
- Connective tissue disorders
- Polymyalgia rheumatic
- Psoriatic arthritis
- Rheumatoid arthritis (including juvenile rheumatoid arthritis)
- Scleroderma/CREST syndrome
- Sjogren's syndrome
Baylor Scott & White Health gives new hope to people suffering from the pain and disfigurement of scoliosis — even those who previously thought their condition was untreatable.
Treatment for scoliosis often includes observation, bracing and surgery. If surgery is needed, we have physicians on the medical staff who specialize in advanced surgical options to straighten spines curved due to scoliosis.
A surgeon trained to care for scoliosis can:
- Identify whether surgery is needed
- Determine which type of surgery is best
- Perform safe and effective scoliosis surgery
Our sports medicine surgeons and specialists provide comprehensive orthopedic care to treat and repair all sports-related injuries or those resulting from everyday life, including:
- Acromioclavicular (AC) joint/shoulder separation
- Ankle instability
- Ankle sprains
- Anterior cruciate ligament (ACL) tears, injuries, or surgery
- Achilles tendinitis or ruptures
- Biceps tendon ruptures
- Broken ankle
- Dislocated shoulder
- Hip dislocations
- Knee sprains
- Lateral epicondylitis (tennis elbow)
- Medial collateral ligament (MCL) tears, injuries, or surgery
- Medial epicondylitis (golfer's elbow)
- Meniscus tear
- Stress fractures
- Trigger finger
Our supportive and interdisciplinary palliative care team are trained to help you as you deal with a critical illness or diagnosis and providing complementary supportive services, including:
- Advance directives
- Bereavement support
- Child life program
- End-of-life planning assistance
- Individual and family counseling
- Music therapy
- Nutrition and speech therapy
- Occupational therapy
- Pain management
- Social work services
- Spiritual care
Baylor University Medical Center provides a full spectrum of general and specialty surgery services. Dallas has 50 operating rooms and performs approximately 25,000 surgical cases per year. Physicians on the medical staff at Baylor University Medical Center are trained in the latest techniques, including advanced laparoscopic procedures, robotic surgery and enhanced recovery after surgery.
Baylor University Medical Center has offered robotic surgery longer than any other hospital in North Texas, using the equipment in more than 2,000 multispecialty cases. Nearly 40 surgeons on the medical staff use robotics with camera-guided technology, increasing precision for delicate or complex surgeries.Learn more about surgical services
The Annette C. and Harold C. Simmons Transplant Institute at Baylor University Medical Center is a national leader in solid organ transplantation and, in partnership with the program at Baylor Scott & White All Saints Medical Center – Fort Worth, is one of only three programs worldwide to have performed more than 4,000 adult liver transplants. Since the program’s inception in 1984, transplant surgeons on the medical staff have performed more than 11,000 transplants, including liver, kidney, pancreas, heart and lung, small bowel, and blood and marrow transplants. Through Baylor’s transplant research program, physicians participate in more than 120 transplantation research protocols. In fact, many of the medications used as standard therapy today are a result of research conducted at Baylor University Medical Center.
The Baylor University Medical Center Transplant Immunology Laboratory (TIL) is a full-service, 24/7 histocompatibility and transplant immunology lab accredited by the American Society for Histocompatibility and Immunogenetics & College of American Pathologists in all clinical areas and all testing technologies. The TIL performs an extensive menu of high complexity testing to support solid-organ, tissue and hematopoietic cell transplantation related clinical decisions. The TIL uses and develops innovative technologies and was the first laboratory in the state of Texas accredited for next-generation sequencing for both HLA and KIR genotyping. It is also actively engaged in translational research and multicenter clinical trials that are supported by extramural funding.Learn more about transplant services
Our urologists diagnose, provide essential cancer screenings, and treat conditions and concerns related to the urinary tract and male reproductive organs, including but not limited to:
- Bladder disorders and cancer
- Inability to control urination
- Kidney disorders (including kidney stones)
- Urethral disorders
Related to male reproductive organs:
- Erectile dysfunction
- Penile disorders and cancer
- Prostate disorders and cancer
- Sexually transmitted diseases (STDs)
- Undescended testicles (cryptorchidism)
Weight loss surgery, also known as bariatric surgery, is a tool to produce significant weight loss for morbidly obese people. If you have unsuccessfully battled a serious weight problem, Baylor Scott & White Health can help you take control of your health and change your life.
We have devoted the necessary resources to provide you with comprehensive care, including patient education, pre-surgical counseling, advanced surgical options and long-term post-surgical care.
Learn more about weight management
We take a comprehensive approach to fitness and nutrition at Baylor Scott & White Health. We're here as a resource to help you achieve your specific health goals.
Whether you're a seasoned athlete, just starting a fitness program, or recovering from and injury or illness, we have the equipment, facilities, classes, and programs to help you succeed. From group exercise to nutrition counseling, we are focused on your wellness.Learn more about wellness and fitness
Baylor University Medical Center offers an extensive array of services that address the full range of obstetrical, gynecological, urogynecological, breast, hormonal and aging issues facing women today. Our specialized women's health services and friendly, compassionate medical team can help women of all ages and stages of life achieve optimum health through special women's programs. We are recognized by U.S. News and World Report as one of the nation's top 50 gynecology programs. In addition, Dallas Child magazine readers voted us Best Place to Have a Baby.
Baylor University Medical Center serves as a regional destination for women faced with high-risk pregnancies and critically ill newborns with a Level IV Neonatal Intensive Care Unit (NICU), the highest level of care available. Baylor University Medical Center’s Maternal and Neonatal Transport Teams are available 24/7 and consist of specialized registered nurses and respiratory therapists with advanced training in maternal and neonatal intensive care. Dallas offers a 30-bed dedicated antepartum unit and a high-risk labor and delivery unit, both equipped with advanced technology and an entire team focused on the long-term care of both mom and fetus. Baylor University Medical Center’s advanced skilled labor and delivery registered nurse (RN) transport team provides services for high-risk pregnancies, including fetal anomalies; pregnant women with critical medical conditions; and premature labor.
The new and improved Women and Children’s Center features all private rooms with hardwood floors and a daybed for dad. Designed to create a calming, relaxing environment—and thoughtful technological touches like flat-screen TVs with DVD and a work area with wireless Internet.
Learn more about our women's health services
The Comprehensive Wound Center at Baylor University Medical Center focuses on the evaluation and treatment of chronic wounds using advanced wound care technologies, as well as traditional medical and surgical therapies. We provide Inpatient and outpatient treatment. Our collaborative approach combines hyperbaric oxygen therapy, advanced technology and treatments to provide total care to patients with chronic wounds.
Specialists at Baylor Louise Gartner Center for Hyperbaric Medicine use oxygen therapy to treat hard-to-heal wounds associated with diabetes and diabetic neuropathy, soft-tissue damage from skin grafts, cancer radiation therapy and to help salvage limbs.Learn more about our wound care services
Baylor Scott & White has established agreements with several types of insurances in an effort to make sure your health needs are covered.
Aetna - (14)Choice POS IIOpen Access Elect ChoiceOpen Access Managed ChoiceSelect SMAetna Signature AdministratorsElect ChoiceHealth Network OptionHMOManaged ChoiceOpen Access SelectOpen Choice PPOQPOSMedicare Advantage PlansAetna Whole Health/BSWQA
Baylor Scott & White Health Plan - (16)HMO Network-Individual/FamilyEPO Network-Individual/FamilyBSWH Employee Network - PPO & HSABSWH Employee Network - SEQA & EQABSW SeniorCare Advantage HMOBSW SeniorCare Advantage PPOHMO Network-GroupPPO Network-GroupPPO Choice NetworkPPO Choice Preferred NetworkCigna PPO Network - Out of Area Member PlanPHCS/OPTUM - PPO Network - Out-of-Area Member PlanEPO Network-GroupMcLane Group NetworkBSW Preferred HMO Network - GroupBSW Preferred PPO Network
Blue Cross Blue Shield - (11)Blue Advantage HMOBlue Choice PPOBlue EssentialsBlue Essentials Access HMOBlue PremierBlue Premier Open Access HMOMedicare Advantage - EFH RetireesMedicare Advantage - OncorParPlanTraditionalIndemnity
CC Young Memorial Home - (1)CC Young Memorial Home
Cigna - (16)Children's Medical Center Employee PlanCity of Dallas Employee PlanCigna Choice FundEPOHMOHMO Open AccessHMO/POSLocalPlusLocalPlusINNetworkNetwork Open AccessNetwork POSOpen Access PlusPOSPOS Open AccessPPO
CorVel - (1)Workers Comp
DFW ConnectedCare - (1)American Airlines Employee Benefit Plan
Group Nacional Provincial - (1)Group Nacional Provincial
Healthscope - (2)DART ACO FlexDART ACO
HealthSmart - (2)ACCEL NetworkPreferred Network
Humana - (5)ChoiceCareHumana PreferredNational POSCommercial PPO PlansMedicare Advantage Plans (exclude Southwestern Health Resources Network)
Hunt Memorial Hospital - (1)Employee Health Plan
Imagine Health - (1)EPN
Midland Memorial Hospital - (1)Employee Benefit Plan
Molina - (3)CHIPSTARSTAR+PLUS
Parkland Community Health Plan - (2)CHIP MedicaidHealthFirst Medicaid
PHCS Network - (1)PHCS Network
Prime Health Services - (1)Workers Comp
Sedgwick Preferred Network f/k/a Southwest Medical - (1)Workers Comp
Superior Health Plan - (6)Ambetter Essential Care - BronzeAmbetter Balance Care - SilverAmbetter Secure Care - GoldMedicare/Medicaid Dual Needs Plan: Advantage HMO SNPMedicare/Medicaid PlanSTAR+PLUS
Superior HealthPlan - (1)STAR+PLUS
Texas Christian University - (1)TCU Injured Athletes
Texas Workforce Commission - (1)Department of Assistive and Rehabilitative Services
TriWest HealthCare - (1)VA-PCCC
UnitedHealth - (28)Charter HMOCharter EPOCharter POSChoice HMOChoice +HMOChoice EPOChoice Plus POSCore HMOCore EPOCore Choice Plus POSNavigate EPONavigate HMONavigate HMO+Navigate POSPPOOptions PPOSelect +Select HMOSelect EPOSelect Plus POSAARP Medicare CompleteDual Complete Medicare AdvantageMedicare CompleteMedicare GoldMedicare SilverGroup Medicare AdvantageNexus ACO OANexusACO R
UnitedHealth WellMed Network - (6)AARP Medicare CompleteDual Complete Medicare AdvantageMedicare CompleteMedicare GoldMedicare SilverGroup Medicare Advantage
University Mary Hardin-Baylor - (1)Employee Benefit Plan
Visiting Nurse Association - (1)Visiting Nurse Association
Vitas HealthCare - (1)Vitas HealthCare
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Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.
We offer two online payment options:
- Make a one-time payment without registering by selecting the "Pay a Bill as a Guest" option.
- Enroll or login to your MyBSWHealth account to view account balances and statements, setup a payment plan or enroll in paperless statements.
Other payment options:
Pay by mail
To ensure that your payment is properly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, be sure to include your account number on the check or money order.
Please mail payment to the address listed on your statement.
Pay by phone
Call 1.800.994.0371 to make a payment. Payments can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day.
If you need to speak to someone about a Baylor Scott & White bill from our hospitals or clinics, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM.
Pay in person
Payments can be made in person at the facility where you received services.
At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a member of our team at any time before, during or after care is received.
Awards and recognitionU.S. News & World Report’s "Best Hospitals Guide" consistently ranks Baylor University Medical Center as a high-performing hospital. Get to know the team that’s consistently ranked among the best hospitals in Texas.
- Community involvement
- Concierge and information desk
- Dining options
- Estimate your cost of care
- Gift shops
- Home2 Suites by Hilton
- Medical records
- Nursing accomplishments
- Patient and family adviser program
- Patient greetings
- Pre-admission testing
- Recognize an employee
- Security and lost and found
- Spiritual care
- Visitor lounges
- Volunteer with us
Automated teller machines (ATMs) are available throughout the campus:
- Baylor Medical Plaza: Near Baylor Plaza Pharmacy
- Hamilton Heart Hospital: Lobby near registration
- Jonsson Hospital: Lobby near registration
- Roberts Hospital: Lobby near Atrium Café
- Sammons Cancer Center: Second floor near Latte Hope
- Truett Hospital: Basement near cafeteria
Our commitment to your health extends beyond the walls of our hospitals and clinics.
Visitor information/concierge desks are located in the main entrance of the medical center, where staff can assist you with general information, maps, notary public services and local eateries/hotel listings.
- Monday - Friday: 5:30 AM - 4:30 PM
- Phone: 214.820.5554
- Monday - Friday: 8:00 AM - 4:30 PM
- Phone: 214.818.1000
- Monday - Friday: 8:00 AM - 4:30 PM
- Phone: 214.820.4161
- Monday - Friday: 8:00 AM - 4:30 PM
- Phone: 214.820.6684
Sammons Cancer Center
- Monday - Friday: 8:00 AM - 4:30 PM
- Phone: 214.820.2617
From coffee bars and on-the-go snacks to full-service cafeteria style dining, we offer visitors and family members a variety of options for on-site refreshments.
- Truett Hospital, basement level
- 6:30 AM - 7:30 PM, daily
The cafeteria features salad and sushi bars, grilled and cold sandwiches, wraps, home-style soups, hot entrees and side dishes, desserts, snacks, Chick-fil-A® food items, Starbucks® coffee and other beverages.
- Truett Hospital, basement level
- 6:00 AM - 12:00 PM, daily
Offers Starbucks coffee, muffins, cakes and pastries for a grab-and-go option.
- Truett Hospital, basement level
- 10:30 AM - 1:30 PM, daily
Hot and cold sandwiches and chips made to order and many flavors of gelato.
- Roberts Hospital, first floor
- 6:30 AM - 3:00 PM, Monday through Friday
This market offers hot and cold meals, desserts, snacks, Starbucks coffee and other beverages.
Provisions on Demand (POD) Market
- Roberts Hospital, first floor
- Open 24/7
- Accepts credit cards and FreedomPay only
Self-checkout convenience store offering a variety of drinks, prepackaged snacks and meals, as well as select other convenience items.
- Baylor Medical Plaza, ground floor
- 7:00 AM - 8:00 PM, Monday through Friday
- 9:00 AM - 5:00 PM, Saturday
This market offers hot and cold meals, desserts, snacks, coffee and other beverages.
- Sammons Cancer Center, Second floor
- 6:30 AM - 2:00 PM, Monday through Friday
Serves a menu of nourishing meals in a sunny and scenic setting that includes a balcony overlooking Landry Park.
- Sammons Cancer Center, second floor
- 6:30 AM - 2:00 PM, Monday through Friday
A coffee bar that offers gourmet coffees, teas and pastries in a pleasant and relaxing environment near the sky bridge on the second floor of the Cancer Center.
A Beat Above Café
- Hamilton Heart and Vascular Hospital, ground floor
- 11:00 AM - 2:00 PM, Monday through Friday
This market offers hot and cold meals, desserts, snacks, coffee and other beverages.
Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.Estimate your cost of care
Visitors should check with the nurse before bringing patients food or drinks to ensure they are appropriate for the patient. In intensive care units, please check with nurses regarding any gifts.
Roberts Gift Shop
- Located in the Roberts Hospital lobby
- Monday - Friday: 8:00 AM - 7:30 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: 1:00 - 5:00 PM
Simply Mom's: Mother & Baby Boutique
- Located in the Hoblitzelle Hospital
- Monday - Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 2:00 PM
Ernie's Appearance Center
- Located in the Sammons Cancer Center
- Monday - Friday: 8:30 AM - 4:30 PM
For your comfort and convenience
Located adjacent to Baylor University Medical Center in Dallas, Home2 Suites by Hilton offers easy access to the hospital for patients and families.
This location offers 132 guest rooms with flexible configurations including 14 guest rooms specially equipped to accommodate those with physical limitations.
Home2 Suites offers amenities that are especially beneficial for extended stays:
- Business center with free use of printer and fax
- Complimentary breakfast for overnight guests
- Exercise room and outdoor swimming pool
- Free WiFi access
- Grab-and-go food options available for purchase
- Kitchen with refrigerator, microwave and dishwasher in each guest room
- On-site, self-serve laundry facility
- Pet-friendly environment (additional fee applies)
- Valet dry cleaning service
Patients and families are eligible for a discounted rate for stays at this Home2 Suite location by making a reservation through this portal and using the Group Code.Make reservations now
A U.S. Post Office is available on campus for patient, visitor and employee convenience:
U.S. Postal Service Office
- Wadley Tower, level P1
- Monday - Friday: 8:30 AM - 4:00 PM
You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.
Our nurses are dedicated to the care of a diverse community of patients. As members of our front line care team, they take pride in seeking opportunities to provide a higher level of care.
Patient and family advisers provide a voice that represents all patients and families who receive care at Baylor University Medical Center in Dallas. They partner with doctors, nurses, and administrators to help improve the quality of our care for all patients and family members.Become a patient and family adviser
Brighten the day of a patient with an eGreeting—a personal message hand-delivered to your loved one.
Convenient, on-site testing expedites your day of surgery admission
You can expedite your hospital admission by completing registration and testing requirements (lab/blood work, X-ray, EKG, etc.) before your arrival by completing the following:
- Pre-registration paperwork, including paying out-of-pocket expenses
- Pre-admission testing and evaluation prior to surgery
For those who do so, you may proceed to the concierge desk where they will verify your identity and escort you to the pre-operative area.
A nurse from the pre-admission testing office will call you before surgery to review your medical history. To help make things run more smoothly on your day of surgery, you should anticipate the call two to seven days before surgery.
During the pre-admission testing call, a registered nurse will review:
- Your medical and surgical history
- Your current prescription medications and over-the-counter supplements
- Required testing prior to surgery
To prepare for the call, please have the following available:
- Your driver’s license (or picture ID) and insurance card(s)
- A list of all your medications, with dosage and frequency:
- Prescription medications
- Herbal supplements
- Over-the-counter medicines
- Copy of your advance directives (i.e., a living will or medical power of attorney)
To learn more, call 214.820.6200.
Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.
Baylor Police provide security escorts on the Dallas campus 24 hours a day. You may request assistance by calling 214.820.4444.
Between 9:00 PM - 5:00 AM, buildings are closed to the general public. The emergency and maternity entrances are always open.
To inquire about lost or found items, please call 214.820.2357.
Our chaplains offer support representing various traditions in the faith community.
Chaplains are available 24 hours a day in the hospital or patients and visitors may wish to visit a chapel or meditation area:
Horner Family Chapel (Sammons Cancer Center, First floor)
- Interfaith Meditation Room (Pickens Cancer Hospital, Third floor)
- Interfaith Prayer Garden (Outdoors: Junius Street, between Roberts and Pickens Cancer Hospital)
- Lovie’s Healing Garden (Outdoors: Sammons Cancer Center, corner of Worth and Hall streets)
- Penland Chapel (Truett Hospital, First floor)
- Pilgrim Prayer Room (Hamilton Heart Hospital, Ground floor)
Our campus features two outdoor retreat areas for our patients and visitors to relax away from the traditional hospital setting.
- Interfaith Prayer Garden (Junius Street, between Roberts Hospital and Pickens Cancer Hospital)
- Lovie’s Healing Garden (Sammons Cancer Center, corner of Worth St. and Hall St.)
There are designated lounges for visitors on patient floors. Specific areas have been designated for guests in other areas. If you are in a large group, we ask for your consideration of other patients’ families when seating is limited. Wireless laptops can be used in most areas by connecting to our visitor wireless network. Charging stations and outlets are also available in select lounge areas.
The use of wireless communication devices, such as cell phones, notebooks and laptops, can interfere with medical equipment and is restricted in all patient care areas. Please restrict your use of these devices to visitor lounges and non-patient care areas.
We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our volunteers to get involved and make a difference.